false 38506359 1742439 3073208 038552272X 9780385522724 5 <![CDATA[Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World]]> http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 1315761 3.36 11 5 2008 4 0 false Fri Oct 31 00:00:00 -0700 2008 Sun Nov 23 22:06:25 -0800 2008 Sun Nov 23 22:07:01 -0800 2008
It’s a small book, but packed full of useful and relevant tips and hints ...more...]]>