Kara's Reviews > Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Who's Your Gladys? by Marilyn Suttle
Rate this book
Clear rating

by
F 50x66
's review
Jul 07, 12

bookshelves: nonfiction, work-related
Read from June 25 to July 07, 2012

Very insightful and well-organized.
2 likes · Likeflag

Sign into Goodreads to see if any of your friends have read Who's Your Gladys?.
Sign In »

Reading Progress

06/25/2012 page 24
11.0% "This" 1 comment
show 1 hidden update…

Comments (showing 1-4 of 4) (4 new)

dateDown arrow    newest »

message 1: by Otis (new)

Otis Chandler So whats the answer? WOW them with amazing service?


Kara Otis wrote: "So whats the answer? WOW them with amazing service?"

Pretty much, in various ways :-)


message 3: by Otis (new)

Otis Chandler Which ways?


Kara Otis wrote: "Which ways?"

That's a longer conversation!


back to top