Kara's Reviews > Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Who's Your Gladys? by Marilyn Suttle
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's review
Jul 07, 12

bookshelves: nonfiction, work-related
Read from June 25 to July 07, 2012

Very insightful and well-organized.
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Reading Progress

06/25/2012 page 24
11.0% "This" 1 comment
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Comments (showing 1-4 of 4) (4 new)

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message 1: by Otis (new)

Otis Chandler So whats the answer? WOW them with amazing service?

Kara Otis wrote: "So whats the answer? WOW them with amazing service?"

Pretty much, in various ways :-)

message 3: by Otis (new)

Otis Chandler Which ways?

Kara Otis wrote: "Which ways?"

That's a longer conversation!

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