Daniel's Reviews > Basic Service Management: A 50-Page Introduction to Providing Services

Basic Service Management by Rob England
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's review
Jul 06, 12

Read from June 23 to July 06, 2012

It's a nice summary on service management. I especially liked the various references on the various topics. The distinction between governance and management is a bit more clear for me now.

One of the references - The check-plan-act cycle makes more sense to me than the deming cycle of plan-do-check-act.


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06/23/2012 page 13

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