Maria 's Reviews > Customer Service: New Rules for a Social Media World

Customer Service by Peter Shankman
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message 1: by Ensiform (new)

Ensiform You get a job at Nordstrom or something?

message 2: by Maria (new) - added it

Maria No. I've been appointed to represent my agency's office on the newly created Internal Customer Service Council. Not only do I get to go to the meetings but I'm expected to start a community of interest blog on our internal facebook. I thought I should read up on the topic so that I can speak/write intelligently. Are you an expert on customer service? Do you have any reading suggestions?

message 3: by Ensiform (new)

Ensiform I am not in the least anything approaching an expert in customer service. But I can recommend Jim Collins' book Good To Great, which is not entirely about customer service but a discussion of what companies can do to improve in all areas.

message 4: by Maria (new) - added it

Maria Thanks for the suggestion. I'll check it out. Another book in the same genre that I'd highly recommend is Delivering Happiness: The Path to Profit, Passion, and Purpose by Tony Hsieh. It's a really good read for anyone interested in how to live life fully. Tony relates his personal story as well as the story of the company he created - I think you'd enjoy it.

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