Sign in with FacebookAaron U.'s Reviews > Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transactions
Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transactions
by Michael L. George, Mike George
by Michael L. George, Mike George
This book is a quality summary of the six sigma process with examples. I liked the book and learned a lot, but it isn't really a stand-alone volume. That is, you couldn't read this book and get enough information to go out and start running improvement teams. Even so, this is a good first step on the process improvement journey.
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