I won this book through Goodreads “First Read” program and I would like to express my appreciation for having the opportunity to review it.
It was a terrific read. A comprehensive review of the serious issues facing the US airline industry, the book does not pull any punches--it exposes the corrosive degradation of all aspects of the flying experience, from issues of customer service outsourcing, to the frustration felt from those infamous TSA pat downs. Now, to be fair, McGee’s tone sometimes reaches past normal journalistic objectivity and he expresses a disappointment that only an industry insider could articulate; however, his assertions are well supported and in the final analysis his anger seems quite justified. He makes a strong case that there are real problems affecting the general public here, with heavily invested players from governmental agencies and big business pursuing their own ends, often to the detriment of the consumer.
One fascinating topic that I am glad that he covered dealt with the allowance of infants to fly without proper seat restraints; I was totally unaware that this problem even existed.
I can not recommend this book more highly, the information is trenchantly explained and it is worthy of serious consideration.