false 32715687 190365 3073208 038552272X 9780385522724 5 http://www.goodreads.com/images/nocover-111x148.jpg http://www.goodreads.com/images/nocover-60x80.jpg http://www.goodreads.com/book/show/3073208.Satisfied_Customers_Tell_Three_Friends_Angry_Customers_Tell_3_000_Running_a_Business_in_Today_s_Consumer_Driven_World 3.36 11 1315761 3.36 11 5 2008 3 0 false Wed Sep 24 00:00:00 -0700 2008 Fri Sep 12 13:32:20 -0700 2008 Wed Sep 24 17:56:23 -0700 2008 1 here. While it is mostly a book for businesses, I think it has a lesson or two for libraries and librarians as well, which is why I picked it up and ended up reading it. I borrowed it from my library. more...]]>