Jeanne Boyarsky's Reviews > Working With You is Killing Me: Freeing Yourself from Emotional Traps at Work

Working With You is Killing Me by Katherine Crowley
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's review
Apr 15, 2012

liked it
bookshelves: business
Read in April, 2012

Step 1. Unhook physically (walk/run/etc)
Step 2. Unhook mentally (what's happening? what are the facts? what's the other party's part? what's your part? what are my options?)
Step 3. Unhook verbally (no judgement/accusation/anger)
Step 4. Unhook using a business tool (email, written doc)

I also liked the point that "should" is a problem. - "I shouldn't have have to repeat" - makes worse because that's not playing you part.

The rest of the book was examples of applying these steps to assorted situations. Which started to feel repetitive by the end.

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