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Zappos Experience
by Joseph A. Michelli

Mark's review

Apr 22, 12

2 of 5 stars

bookshelves: currently-reading

Read from April 13 to 20, 2012

This book should have been a 10-15 page news or business magazine article. I was tempted to only give it one star, but Joseph Michelli does add some good takeaway notes, and has some challenging questions that would allow an owner of a small business to compare their customer service and culture to Zappos. You can get all the information on Zappos that this book provides with a couple of hours of searching on the web. Do not recommend.

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