I absolutely loved this book. The only reason I didn't rate it higher was because somehow the last third of the book was not as compelling for me.

A client called me about this book and wanted to theme a staff retreat around it. So, I immediately read it and fell in love with Zappos as a company. Honestly, I wish there was a Zappos near me so I could apply for a job. It would be a steep learning curve and I'd have to unlearn many bad habits from old jobs, and it would be worth it to work there.

Since there are no Zappos locations near me I will have to content myself with helping other companies to become more Zappos like.

If you'd like your job to be more wacky or for your employees to provide "WOW" service, you can read the book for ideas and insights, or give me a call! :)