I'm a little conflicted in my rating, because while I enjoyed his storytelling, Douglas's attitude toward his patrons and job is fairly derisive. He frequently comes off as a serious tool. I understand his feeling toward the public, because I've worked most of my life in the service industry, and people can be pretty awful. But Douglas seems to feel MOST people are beneath him, and that's an attitude I can't tolerate. That said, he also has a dry sense of humor and is also rather witty, so when he's not being a tool--which is actually most of the book--he tells compelling stories about life in public service. As a former bookseller, I know that a great deal of what he writes about is fairly endemic, and this book was a real eye-opener. I'm really glad I'm not a librarian.
This book seems to be excerpted from his longer work, Quiet Please, Dispatches from a Public Librarian, and I think I would like to read that. As I said, Douglas is an interesting storyteller, and his tales are interesting and eye-opening...if one can get past his occasional forays into snottiness.