Donovan's Reviews > Zappos Experience
Zappos Experience
by Joseph A. Michelli
by Joseph A. Michelli
Donovan's review
bookshelves: businessbooks, human-resources
Feb 26, 12
bookshelves: businessbooks, human-resources
Read from December 02, 2011 to February 26, 2012
Part of our business book club at work, I found this book to have some good examples and practical advice, but also loaded with clichés and repetition. Bottom line is that it was pretty basic and if I were to recommend a book on the customer experience or creating engagement at work, this would not be on the top of my list.
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