Donovan's Reviews > Zappos Experience

Zappos Experience by Joseph A. Michelli

by
125347
's review
Feb 26, 12

bookshelves: businessbooks, human-resources
Read from December 02, 2011 to February 26, 2012

Part of our business book club at work, I found this book to have some good examples and practical advice, but also loaded with clichés and repetition. Bottom line is that it was pretty basic and if I were to recommend a book on the customer experience or creating engagement at work, this would not be on the top of my list.

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