Are you a chronic complainer? Take a look at your life and think...how do you spend most of your time talking to people? And when you complain do you offer suggestions for ways to improve it? This is the premise behind this book and a plan to reduce complaints, not only at work, but in the rest of your life as well. And before you get in a tizzy, no complaining isn't necessarily wrong. But, when it starts consuming your life perhaps its a chance to step back. And if at work that's all you hear, perhaps its a chance to introduce this book to your colleagues.
What this book does is present in a story format of one company that takes on the program of the no complaining rule. They introduced guidelines for if you did complain what you had to do, such as offer suggestions. The "rule" was introduced as a way to help improve morale, efficiency, and make a more productive workplace. And it worked. The book introduces the topic in a simple format with guidelines of how you can introduce it first in your own life and then in the workplace.
Its a quick and easy read and comes with a supplemental website with additional information and handouts. If you're a manager or an aspiring manager, then this book should be on your bookshelf.