Brian 's Reviews > Big Change at Best Buy: Working Through Hypergrowth to Sustained Excellence

Big Change at Best Buy by Elizabeth  Gibson
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's review
Nov 19, 2011

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bookshelves: business-retail

Big Change at Best Buy looks at the implementation of the Standard Operating Platform (SOP) that changed the way Best Buy stores were managed, operated, and supplied. It looks at Best Buys implementation of this program as they experienced hyper growth opening more than 40 stores per year for several years. Ensuring a consistent product and retail experienced when dealing with a store that includes this many departments is nothing short of a nightmare and this book explains how it is done well. It includes what Best Buy did, why it worked and what others can do for a similar experience. Focusing on humans (employees) through head, hearts and hands it takes a step by step approach to how managers can implement change and preserve employee morale and knowledge base.

If there is one problem with the book (and the reason I give it three instead of five stars) it is that the SOP is never really described in detail so you do not get a look at what is changing at Best Buy. You understand that a major shift in operational, procedural, supply chain, and employee mindset is occurring but you do not get the full picture as to what that change is.

Overall if you are looking to introduce a major change to a company (big or small) this is a great way to look at how to implement. Recommended for MBA students as well looking into management of people as a possible best practices approach.

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