*I received this book in a goodreads.com giveaway.

The thing about reading this book was the timing! It's an interesting, fast read, but it was an ironic coincidence that I was enduring the worst customer service experience of my life during the three days while I was reading this at night! I think reading about a culture of happiness made me angrier at the hideous treatment I was receiving from Caremark. It made me want to "fix" there problems!

The book also inspired me to look at the zappos website.