Ellen's Reviews > Zappos Experience

Zappos Experience by Joseph A. Michelli
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's review
Dec 15, 11

bookshelves: first-reads, other
Read in December, 2011

I won this book in a Goodreads giveaway. This was a very uplifting book, but also very much a pat on their own back. I would have liked to know where they came from (as in what was wrong that made them make those changes) so that I could be all the more amazed at where they are. Also, the references to go to their website were all over the place, I read a book usually in bed or at work, and cannot log on the the website.

I did make plenty of notes regarding their customer service and principles, and will be trying some of them in my own work.

All in all, I would rate this as a 3 star book.

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