I have ambivalent feelings about the book.

General impression for me: it is a kind of check-list book for managers.

And within the check-list book it has well written chapters and elaborates relevant aspects in a detailed and professional way.

I still have some ambivalent feelings because social business is defined as tapping the collective genius of customers and employees. For me a social organisatio also deals with suppliers and society and is about creating common value (and values).

But as a checklist for managers to be recommended.