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  <date_added>Mon Apr 21 12:38:29 -0700 2008</date_added>
  <date_updated>Mon Apr 21 12:38:29 -0700 2008</date_updated>
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    <body><![CDATA[This book takes apart those tough—and usually disastrous—conversations you have with your spouse, your teenager, or your boss and shows how to make them successful every time. An amazing analysis based on a simple insight—that there are three kinds of difficult conversations, and we get into trouble when we think we’re having one kind and the other party is having another.]]></body>
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