Bryan Murdock's Reviews > Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations by Kerry Patterson
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's review
Aug 31, 11

Read in August, 2011

Why do self-help books all have to be the same? Large print, chatty conversational writing style, and the author (or authors), instead of refraining from identify and referring to themselves, use every opportunity to point out that *they* are the ones who came up with these great ideas and you are learning it from *them*. And why does the entire first chapter have to be a sales pitch to get you to read the rest of the book? I'm already reading it! I either bought a copy, or went to the trouble find it at the library. I'm going to read it. Get on with it already.

Aside from that, this was a good book with some helpful insight about how to handle difficult conversations. It has some similarities to The Anatomy of Peace, if you have read that, but it's a little more on the pragmatic side, more nuts and bolts of how to maintain good relationships by talking things out in a calm manner. It's nothing really new if you have been going to church and studying the gospel, but it's a good reminder and gives you some good concrete techniques to practice and use to help you treat others how you want to be treated, to forgive, to give the benefit of the doubt, to remember that the person you are dealing with is a real person with feeling and emotions of their own, all that good stuff. It also helps you to be assertive and not back down from your good intentions when you meet resistance, all in a very diplomatic and peaceful way. Good stuff.

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