Miranda Diaz's Reviews > Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Just Listen by Mark Goulston

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's review
Aug 21, 11

bookshelves: business, leadership, communication, persuasion, favorites
Read in August, 2011

Dr. Goulston outlines strategies for faster coping during crisis, mirroring others, recognizing needs, and deescalating with a little manipulation thrown in for good measure. Some of his examples were a titch simplistic and not-so-believable, but on the whole a very good read.

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