Miranda Diaz's Reviews > Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations by Kerry Patterson
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Oct 28, 12

bookshelves: business, career, communication, leadership, persuasion, favorites
Read in July, 2012

Really great read about how to effectively communicate when the stakes are high. I really liked the parts about the use of contrasting statements and making it safe for those you're talking to as I've found that's the point where a lot of communication gets lost. A few too many endorsements of the book throughout that I could have done without, but I liked that the book referenced both workplace and personal scenarios and that there were a lot of practical takeaways.

A must read for anyone who communicates anything, ever, to anyone. ;0
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