Nephi's Reviews > The Spirit to Serve: Marriott's Way

The Spirit to Serve by J.W. Marriott Jr.
Rate this book
Clear rating

's review
Mar 10, 2011

really liked it
bookshelves: business-books, educational
Read from February 22 to March 10, 2011 , read count: 1

Interesting review of the Marriott Corporation's history and rise to power. I would have liked to hear more stories of how it got started - lots of info on how Mr. Marriott believes they succeeded - things like treating employees like customers, standard work, customer focus, listening, etc.

Sign into Goodreads to see if any of your friends have read The Spirit to Serve.
Sign In »

No comments have been added yet.