Nephi's Reviews > The Spirit to Serve: Marriott's Way

The Spirit to Serve by J. W. Marriott, Jr.
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Mar 10, 11

bookshelves: business-books, educational
Read from February 22 to March 10, 2011, read count: 1

Interesting review of the Marriott Corporation's history and rise to power. I would have liked to hear more stories of how it got started - lots of info on how Mr. Marriott believes they succeeded - things like treating employees like customers, standard work, customer focus, listening, etc.
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