The idea that had the most impact on me, and it was apparent but I had not spent time thinking about it, was the trust tax. When I don't trust someone then I take everything they say and test it, filter it and verify it. That takes time and the person knows that I am delaying my approval and belief in them. It may delay or change my actions so that they negatively affect outcomes for all parties involved. When you trust someone that doesn't happen. Life is easier. How do you create trust? The book shows many ways to create trust but just a few are: Tell the truth, Be loyal to those not present and Keep your commitments.

It was not the easiest read but I did recognize some distinctions that I didn't have before. I recommend it.