Marilyn's Reviews > Raving Fans: A Revolutionary Approach to Customer Service

Raving Fans by Kenneth H. Blanchard
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Jan 03, 11

Read from January 01 to 03, 2011

Really liked it. SImple points that have the potential to make a huge difference. A friend recommended it to me to read as a how-to-have-your-children-be-your-raving-fans book. I'm going to get to work on this stuff. SUPER fast read. HUGE margins and font. They really stretched the principles to get to the critical number of pages to make it a book.
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