Gibson seems to be one of those authors who is long on prose and short on narrative. He creates vast, grungy worlds of shadowy corporations playing vast games of chess. Then he tells the stories of the individuals caught in the middle of these complex schemes far beyond any individual's scope to understand.
Unfortunately, he gets too caught up in the visual style of the world, and the details about what's going on tend to be neglected.

Compared to Neuromancer, Count Zero is a much better book, at least from a computer-user's perspective. Gibson tends to have his computers magically do whatever it is their supposed to do and then only accredit it to the "hackers" even though the hackers don't particularly do anything. This worked in Count Zero because the titular hacker was just starting out. He didn't know what he was doing, so it made sense that he just sat around watching whenever anything important with computers happened.