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Firms of Endearment: How World-Class Companies Profit from Passion and Purpose
3.90
not set
Oct 31, 2012
 
Professional Service Firm
4.00
not set
Oct 31, 2012
 
A Complaint Is a Gift
4.00
Nov 03, 2012
Oct 31, 2012
 
Branded Customer Service: The New Competitive Edge
3.33
not set
Oct 31, 2012
 
Managing the Professional Service Firm
4.10
Mar 03, 2013
Apr 11, 2012
 
Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
3.67
not set
Mar 15, 2012
 
Achieving Excellence Through Customer Service
3.70
not set
Mar 15, 2012
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