cover title author avg rating rating my rating recommender Down_arrow date read date added
 
Delivering Knock Your Socks Off Service
3.58
none
May 20, 2011
May 11, 2011
 
Good to Great: Why Some Companies Make the Leap...and Others Don't
3.98
none
not set
Aug 20, 2010
 
Sideways Stories from Wayside School
4.12
none
not set
Aug 19, 2010
 
The Areas of My Expertise
3.80
none
not set
Aug 20, 2010
 
Daemon (Daemon, #1)
4.20
none
not set
Aug 20, 2010
 
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
3.17
none
not set
Aug 25, 2010
 
Crush It!: Why Now Is the Time to Cash In on Your Passion
3.80
none
Aug 28, 2010
Aug 20, 2010
 
Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
3.73
none
not set
Aug 27, 2010
 
Rework
3.97
none
May 11, 2011
Aug 20, 2010
 
Delivering Happiness: A Path to Profits, Passion, and Purpose
4.01
none
Aug 20, 2010
Aug 20, 2010
 
Freedom™ (Daemon, #2)
4.28
none
not set
Aug 20, 2010
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