# Up_arrow cover title author avg rating rating my rating date read date added
 
1
Good to Great: Why Some Companies Make the Leap... and Others Don't
3.98
not set
Aug 20, 2010
 
2
The Areas of My Expertise
3.80
not set
Aug 20, 2010
 
3
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
3.18
not set
Aug 25, 2010
 
4
Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
3.73
not set
Aug 27, 2010
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