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Be Our Guest: Perfecting the art of customer service
4.10
Be Our Guest : Perfecting the art of customer service

We all share the same goal – satisfied customers

Disney in In Search of Excellence

Long term succes
...more
not set
May 13, 2011
 
Black Belt Librarians: Every Librarian's Real World Guide to a Safer Workplace
3.47
Black Belt Librarians by Warren Graham

Essential Elements ... Page 7
1. You must have established rules and regulations
2. You never say these 5 things a
...more
not set
May 13, 2011
 
The Effective Teachers' Guide to Behavioral, Emotional and Social Difficulties: Practical Strategies
0.00
Effective Teachers Guide to
Behavioral, Emotional and Social Difficulties -- Practical Strategies
by Michael Farrell

ADHD – attention deficit hyperacti
...more
not set
May 13, 2011
 
Supervisory Training
0.00
Supervisory Training by Walter S. Wikstrom
c. 1973 A research report from the Conference Board, Canada

660 firms were surveyed … 228 usable responses we
...more
not set
May 13, 2011
 
Library Manager's Workbook
0.00
Made Me think more about how I make decions.

Library Managers Workbook : Problem solving in the supervision of Information Service Personnel by Kenneth
...more
not set
May 13, 2011
 
Performance Appraisal Handbook: Legal & Practical Rules for Managers
0.00
Performance Appraisal Handbook Legal and Practical Rules for Managers by NOLO/ Amy DelPo

Employee Evaluation Systems should concentrate exclusively on
...more
not set
Jun 19, 2012
 
Practical Strategies for Individual Behaviour Difficulties
0.00
Practical Strategies for Individual Behavior Difficulties 2nd ed by Geraldine Mitchell
David Fulton Publishers London c.2001

Behavior difficulties can o
...more
not set
May 13, 2011
 
Problem Solving
3.00
Ferguson Career Skills Library – Problem Solving – 3rd


The best way to escape from a problem is to solve it – Alan Saporta


Problem Solving

• Learn to avo
...more
not set
May 13, 2011
 
Copyright Law for Librarians and Educators: Creative Strategies and Practical Solutions
3.79
Copyright Law for Librarians and Educators
By Kenneth D. Crews

Project of the Copyright Management Center (CMC) at Indiana University-Purdue University
...more
not set
May 13, 2011
 
Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide
3.50
Managing Assertively : a self-teaching guide by Madelyn Burley-Allen
www.dynamics-hb.com

Preface
Be effective in interactions with people --- Need to be
...more
not set
May 13, 2011
 
Creative Problem Solving: An Introduction
3.86
Creative Problem Solving an Introduction 4th ed by Donald J Treffinger, Scott G Isaksen, and K. Brian Stead-Dorval

CH1

Creative Problem Solving (CPS)
1.
...more
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May 13, 2011
 
The Little Book of Ethics for Coaches: Ethics, Risk Management and Professional Issues - Second Edition
0.00
Little Book of Ethics for Coaches by Karen Colby Weiner, J.D., Ph.D.

www.coachfederation.org
www.certifiedcoach.org
www.webcoaches.com/advantage/ethics.h
...more
not set
May 13, 2011
 
Putting Service Into Library Staff Training: A Patron-Centered Guide
4.00
Putting Service into Library Staff Training
by Joanne M Bessler


Putting Service into Library Staff Training by Joanne M Bessler

Service for new employees
...more
not set
May 13, 2011
 
Streetwise Small Business Book Of Lists: Hundreds of Lists to Help You Reduce Costs, Increase Revenues, and Boost Your Profits
3.67
10 7 20 Streetwise small business book of lists edited by Gene Marks

last 100 pages good info – good personal info if want info on health care options
...more
not set
May 13, 2011
 
Building a Career Development Program: Nine Steps for Effective Implementation
4.00

Building a Career Development Program: nine steps for effective implementation by Richard L. Knowdell

(Tables not included and most valuable info in th
...more
not set
May 13, 2011
 
Developing Supervisors and Team Leaders
4.00
Preface
Changes of all kinds necessitate continuous updating of knowledge and skills, as well as changes in attitudes.

The term supervisor has been used
...more
not set
May 13, 2011
 
Am I the Only Sane One Working Here?: 101 Solutions for Surviving Office Insanity
3.53
Good Self Help Book – purchase own copy – and read through again and highlight!

Am I the only Sane One working Here : 101 solutions for surviving offic
...more
not set
May 13, 2011
 
Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations
2.40
Patron Behavior in Libraries” by Beth McNeil and Denise J. Johnson notes

This book approaches patron problems from a service rather than a disciplinary
...more
not set
May 13, 2011
 
No More Meltdowns: Positive Strategies for Dealing with and Preventing Out-Of-Control Behavior
3.86
Foreward

Sisyphus – punished for all eternity by having to push a huge boulder up a hill … where it hovers for a nanosecond … and topples back down to
...more
not set
May 17, 2011
 
Outliers: The Story of Success
4.06
Outliers: the story of success by Malcom Gladwell c 2008 this one is for fun – purchase own copy

Read large print book while listening to CD … was enjo
...more
not set
May 13, 2011
 
New Supervisor Training (ASTD Trainer's Workshop Series)
3.60
New Supervisor Training by John E Jones & Chris W Chen

Preface
Determine needs of new supervisors and adapt training materials to perceived needs qu
...more
not set
May 13, 2011
 
Insatiable (Insatiable, #1)
3.45
I love Meg Cabot, in part because she rarely dissapoints. When I pick up a Meg Cabot book, whether it is a kids book, teen book, or adult, I know I am ...more
Jun 18, 2010
Jun 19, 2010
 
Big Girl Panties
3.42
Well, writing good funny books must run in the Evanovich family! Janet's neice Stephanie definitely has a handle on how to get the reader's attention ...more
not set
Oct 17, 2013
 
Start RIGHT, Stay RIGHT...LEAD RIGHT
3.15
Start Right … Stay Right … Lead Right by Steve Ventura (62 pages)

“Rank does not confer privilege or give power. It imposes responsibility” Peter Druck
...more
not set
May 13, 2011
 
Bonk: The Curious Coupling of Science and Sex
3.81
This author wrote the book Stiff about the "life" of a cadaver and wrote this book in all seriousness but w/ a smattering of humor. I learned alot abo ...more
not set
Oct 17, 2013
 
I, Alex Cross (Alex Cross, #16)
3.95
What a captivating book. It was my first Alex Cross book and now have to start from the beginning of the character. I read this book in one week. I wa ...more
Mar 11, 2010
Mar 17, 2010
 
The Postmistress
3.28
In 1940 the lives of three women become intertwined during World War II. The book tells the story of the war through the lives of these three women an ...more
Sep 2010
Sep 06, 2010
 
The Devil in the White City: Murder, Magic, and Madness at the Fair that Changed America
3.97
One part historical account of the Chicago Worlds fair, one part account of an early american serial killer. Seriously, this book has just about every ...more
Apr 15, 2010
Apr 06, 2010
 
The Monstrumologist (The Monstrumologist, #1)
3.90
I LOVED this book! It was creepy and spooky and exciting all at the same time. I loved the historical setting mixed with the creepiness of having a ra ...more
not set
Oct 01, 2010
 
Winter Garden
4.10
2 Adult women/sisters try to deal with their mean mother as their beloved father ask as his dying wish they give their mother a chance and listen to h ...more
Jan 2010
Dec 10, 2011
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