I started this a number of times - always with the hope of finally getting organized. This time I got it Done! Really part of the issue is one's desirI started this a number of times - always with the hope of finally getting organized. This time I got it Done! Really part of the issue is one's desire for control. "I want to be FREE! Not a slave to a system!" But this system provides freedom. I know that as I implement the dreaded system and actually follow the recomendations for daily and weekly review, I feel more comforable that all the crap in my head has been captured, organized and is in process. Ah, THAT is freedom.
Now onward and upward. Continue the implementation, ONE-DAY-AT-A-TIME. If I fall off, get back on track. To be truthful, my "inbox" still has stuff in it from weeks ago, but I know that as I go down the stack, I can actually deal with all the current stuff and some of the old stuff. I feel I am gaining control. My electronic inbox is down from 4,500 entries to under 1,000! Still unreal for many people but "progress, not perfection" is my motto. By the end of the week it should be only current items (and less than 30 at that)!
My daily "ToDo" list (ncluding My Master Control - project next steps)is now only 1 page, and that gets completed with daily! My WIP (Work In Process or Project) files are all on my credenza, easily accessible. My notepad is next to the phone, with a pen on it. My Tickler Files are in my desk drawer (reviewed daily - still Painful!)
The bottom line is that this is a good (possibly great) system, IF IT IS USED AND TRUSTED. That takes time....more
A good concept, but as it is 1999, far from ground breaking now. The economic concept of the value of "an experience" (as opposed to a "commodity"; orA good concept, but as it is 1999, far from ground breaking now. The economic concept of the value of "an experience" (as opposed to a "commodity"; or a "good"; or a "service") is novel and the many ways your business can move towards the "experience economy" is thought provoking. However I became bored when the discussion changed to "work AS theatre" - performing your many "roles" dependant upon your audience; wearing the appropriate "costumes" with the appropriate "props". OK, OK, I get it; stop already.
Clients are willing to pay for "feelings" - such as adventure; fine service; professionalism; nostalgia.... So ensure your organization provides appropriagte cues for the "Front Stage" (client facing) and hides the "Back Stage" mechanics from the client, so as not to break the spell. Lots of discussion of Disney both pro (staff in character at the parks) & con (staff not in character at the retail stores).
Your clients will SETTLE for what you provide, but they will not be satisfied. If you don't offer "it" (whatever "it" is) your client will settle for something else, but they will be disatisfied. If the passenger in 13D likes Pepsi, provide Pepsi - even though they will settle for Coke. If they like Pepsi and you provide Pepsi, you build a bond. Even better if you can anticipate their desire.
Your business can actually improve its bottom line if you focus on providing ONLY what the client wants - no more; no less. In the above example, you do not need to stock both Coke & Pepsi as there is no need for the Coke.
The bottom line being: if your client has an enjoyable experience and receives what they expect, they will be a profitable client....more