cover title author avg rating rating my rating date started Down_arrow date read date added
 
Usability Engineering
3.84
not set
not set
Dec 23, 2010
 
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
4.20
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not set
Dec 23, 2010
 
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
3.83
not set
not set
Dec 25, 2010
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