bookshelves

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Customer Service: A Practical Approach
3.78
not set
May 02, 2010
 
The Big Book of Customer Service Training Games the Big Book of Customer Service Training Games
3.76
not set
May 05, 2010
 
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
3.71
May 02, 2012
May 05, 2010
 
Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
3.50
not set
May 05, 2010
 
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
3.82
not set
May 05, 2010
 
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
4.67
not set
May 05, 2010
 
Extraordinary Customer Care
0.00
not set
Sep 03, 2010
 
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
3.17
not set
Sep 30, 2010
 
Customer Service for Dummies
3.40
not set
Oct 07, 2011
 
The Customer Service Training Tool Kit
4.00
not set
Oct 08, 2011
 
Shopper Intimacy: A Practical Guide to Leveraging Marketing Intelligence to Drive Retail Success
2.83
not set
Oct 08, 2011
 
The Retail Doctor's Guide to Growing Your Business: A Step-By-Step Approach to Quickly Diagnose, Treat, and Cure
4.00
not set
Oct 08, 2011
 
The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service
3.11
not set
Oct 08, 2011
 
The Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More!
3.75
not set
Oct 08, 2011
 
Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
3.71
May 02, 2012
Oct 08, 2011
 
The Customer Service Intervention: Bottom-line Tactics for Front-line Managers
0.00
not set
Oct 08, 2011
 
Customer Service Training 101
3.65
not set
Oct 08, 2011
 
Happy about Customer Service?: Creating a Culture of Customer Service Excellence
0.00
not set
Oct 09, 2011
 
Win-Win Negotiations: Developing the Mindset, Skills and Behaviours of Win-Win Negotiators
4.00
not set
Oct 10, 2011
 
Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service
4.00
not set
Oct 16, 2011
 
Negotiation Basics: Win-Win Strategies for Everyone
3.00
not set
Nov 22, 2011
 
Managing and Motivating Contact Center Employees
3.73
not set
Nov 22, 2011
 
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
3.68
not set
Nov 23, 2011
 
The Consultant's Toolkit: 45 High-Impact Questionnaires, Activities, and How-To Guides for Diagnosing and Solving Client Problems
3.61
not set
Mar 29, 2012
 
Customer Care Excellence: How to Create an Effective Customer Focus
4.22
not set
Mar 29, 2012
 
Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
3.67
not set
Mar 29, 2012
 
Customer Experience: Future Trends and Insights
3.58
not set
Mar 29, 2012
 
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
4.23
not set
Apr 10, 2012
 
Winning with Customers: A Playbook for B2B
3.75
not set
Apr 18, 2012
 
Award-Winning Customer Service: 101 Ways to Guarantee Great Performance
3.09
not set
Apr 18, 2012
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