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cover title author rating rating my rating read added Down arrow
 
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
3.83
not set
Jul 07, 2015
 
Raving Fans
3.91
not set
Jul 07, 2015
 
Be Our Guest: Perfecting the art of customer service
4.00
not set
Jul 07, 2015
 
Delivering Happiness: A Path to Profits, Passion, and Purpose
4.01
not set
Dec 12, 2013
 
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
3.85
not set
Dec 12, 2013
 
Setting the Table: The Transforming Power of Hospitality in Business
4.04
not set
Dec 12, 2013
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