cover title author avg rating rating my rating date read date added
 
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
3.67
not set
Jan 09, 2016
 
Strategic Customer Management: Integrating Relationship Marketing and Crm
3.50
liked it
not set
Aug 22, 2015
 
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
4.50
it was amazing
not set
Jan 20, 2015
 
Design for Emotion
3.74
not set
Aug 26, 2013