I just read about Emily and Paul in David Rock’s Your Brain at Work. Parents of two children in their struggle for an ideal work-life balance. Emily j...moreI just read about Emily and Paul in David Rock’s Your Brain at Work. Parents of two children in their struggle for an ideal work-life balance. Emily just got promoted in a large corporation; Paul runs his own business as a software consultant. The pressure in their lives, just like yours and mine, is filled with a bewildering blizzard of friction, tension, ambition, execution in the midst of emails, phone calls, conference calls, meetings, projects, proposals, and plans. Yeah, the kids are also an essential part in the lives of Paul and Emily.
Indeed, very recognizable!
Staying ahead of the storm becomes a seemingly insurmountable task provided we do not acknowledge how our brain works. In David Rock’s book, we lean how Emily and Paul’s brains work as they attempt to sort the vast quantities of information they’re presented with, figure out how to prioritize it, organize it and act on it. The author is aware of how a the brain works—and more specifically, how it can perform in an optimal way in a work setting. We learn getting things done and feel comfortable at the end of the day with your beloved spouse and kids.
The core YOUR BRAIN AT WORK explores issues such as: why our brains feel so taxed, and how to maximize our mental resources why it’s so hard to focus, and how to better manage distractions how to maximize your chance of finding insights that can solve seemingly insurmountable problems how to keep your cool in any situation, so that you can make the best decisions possible how to collaborate more effectively with others why providing feedback is so difficult, and how to make it easier how to be more effective at changing other people’s behavior My rating
4,5 stars on a scale 0-5. David Rock really rocks, bringing neuroscience studies and insights to the battlefield of work/life balance and even more important for management and leadership. The author provides easy access to the insights of complex studies and even more important constructs these into doable concepts. For me the real eye-opener was the introduction of the Scarf-concept as a valuable elaboration of change leadership concepts. Cecil Dijoux recently wrote about the concept in his post http://thehypertextual.com/2013/04/23...: a must read with excellent references.
David Rock also contributes to transforming one personal work styles through doable principles. This is an invaluable contribution for me creating – indeed – a better work/life balance and acting as a better change leader.
This book is recommended reading for anyone who is interested in designing a better work/life balance and for those connecting to a changing context in the business world. It is then up to you how that knowledge and information will be applied by you to meet business, professional or personal success.
Title is a little bit misleading. But is a great to reflect on where photography came and where it is now. Mainly focusing on the US (and NY) might be...moreTitle is a little bit misleading. But is a great to reflect on where photography came and where it is now. Mainly focusing on the US (and NY) might be a pitfall. But to be honest: a lot of good photographers comes from that region. Know your culture and you know your self. This book for art aficionados may assit you Publisher's Description
In Photography After Frank, former New York Times writer and picture editor Philip Gefter narrates the tale of contemporary photography, beginning at the pivotal moment when Robert Frank commenced his seminal works of the 1950s. Along the way, he connects the dots of photography's evolution into what it is today, forging links between its episodes to reveal unsuspected leaps. Gefter takes Frank's The Americans as a decisive challenge to photographic objectivity, with its grainy, off-hand-seeming spontaneity and its documentation of life beyond the picket fence. Thus viewed, The Americans provides Gefter with a bridge to the phenomenon of the staged document' and Postmodernism's further challenge to image fidelity. Other areas of discussion include photojournalism, the recent diversity of portraiture styles, the influence of private and corporate collections on curatorial decisions and how the market shapes art making. Throughout Photography After Frank, Gefter deftly demonstrates Frank's legacy in the work of dozens of important individual artists who followed in his wake, from Lee Friedlander and Nan Goldin to Stephen Shore and Ryan McGinley. The book includes texts written exclusively for this publication as well as essays drawn from Gefter's critical writings, reviews and even obituaries. Photography After Frank offers a page-turning approach to a subject that will appeal to students and art world aficionados alike. (less)
Harley Manning launched the customer experience practice at Forrester Research and has led it for 14 years. He is currently a vice pres...moreAbout the authors
Harley Manning launched the customer experience practice at Forrester Research and has led it for 14 years. He is currently a vice president and research director.
Kerry Bodine is a vice president and principal analyst at Forrester Research and the creative force behind the customer experience ecosystem, a framework that helps companies diagnose and fix customer problems at their roots. Josh Bernoff is a senior vice president of idea development at Forrester Research.
My point of view: buy the book, use its concept. Read selectively and only if you are aware that customer experience does not imply customer delight.(less)
A landmark classic. A Theory of Literature of 1944-46, being an influential and comprehensive analysis of the American New Criticism movement.
Accordi...moreA landmark classic. A Theory of Literature of 1944-46, being an influential and comprehensive analysis of the American New Criticism movement.
According to Wellek, the work was written with the idea between Warren and himself that “we should rather combine our forces to produce a book which would formulate a theory of literature with an emphasis on the aesthetic fact which cannot be divorced from evaluation and hence from criticism.”]
There are familiarities with Russian formalism, the Prague Linguistic Circle, the phenomenology of Roman Ingarden, and the movements of German Geistesgeschichte and stylistics. Warren’s contributions to the work stemmed from his knowledge of American New Criticism, aesthetics, and the history of criticism.
The work encompasses "definitions and distinctions" of the natures and functions of literature; literary theory, criticism, and history; and general, comparative, and national literature.
Warren and Wellek discuss an extrinsic approach to the study of literature involving approaching literature from perspectives of biography, psychology, society, ideas, and other arts.
Theory of Literature also discusses an intrinsic approach to studying literature, discussing the use of devices such as euphony, rhythm, meter, stylistics, imagery, metaphor, symbols, and myth. The work concludes with a discussion of literary genres, history, and the study of literature in the graduate school. (less)
With more than 25 years of customer research and business leadership experience, Bill Self has devoted his career to studying how topp...moreAbout the author
With more than 25 years of customer research and business leadership experience, Bill Self has devoted his career to studying how topperforming companies separate themselves from their competition by being exceptionally customer-centered.
Today, he concentrates on helping companies learn how to transform their organizations into market leaders by focusing on the success of their customers. For the sake of full disclosure: I got a review copy from the author.
As a gesture of appreciation I promised to share my thoughts with a wider audience.
The core What is customer 3D about?
First consider it to be a strategy that leaders are following to outperform traditional business models.
It is also a system (a systematic approach) to transform product-centric organizations into customer-centric organizations. Product-centric also includes service organizations. Customer centric implies that customers are at the center of every activitiy, working from a customer-directed set of goals and a fully understood customer strategy. Customer centric implies that an organization puts the customers’ best interest first.
An organization that is 3D-customer centric communicates with customers pro-actively not reactively.
The essence of an organization that is customer-centered is its willingness to thing like its customers. When companies focus on customer solutions, their range of vision opens up and they begin looking for opportunities that were all along, but were unnoticed.
The Customer 3D system links all of the component parts of an organization around a primary purpose: customer success.
It is also a movement that will strengthen the way companies connect with their customers. It is often stated that there will be more changes in the forthcoming decade than there have been in the previous decades. As leaders need to gather and apply information that will help their organizations to adapt and thrive. No one can assume that the success of the past will continue in the near future. Fostering an environment in which customers and organizations can co-evolve and truly co-exist can boost the performance. That’s why communities (and being part of them) and leadership in industry associations is that important. To operate effectively, one must operate outside the four walls of your business.
My appreciation 4,0 on a scale from 0-5. It is my true belief that the best professionals have that magical gift for finding creative solutions to problems one did not realize they existed. In a professional and personal way Bill taught me how to catch these insights and turn in into a true solution-creating process.
And the results?
A better future for your customers, your organization and yourself.
The author refers to Harvard professor Ted Levitt. He defined the process for developing new products and servcies more that 40 years ago. He made a distinction in four categories – generic -, – expected -, -augmented – and – potential -.
The insights in this book impacts your potential, reflecting on what is possible and what remains to be done
In the book there is a also reference to Edward de Bono‘s Six Thinking hats. This book is a magic hat for professionals, managers and entrepreneurs. After reading you will find inspiration for adapting your organization and functions.
To be honest, the book described tools that are already used by successful practicing professions. But the focus on the customer and adding elements like Levitt, de Bono, design thinking creates a fine example of a practical service design thinking approach.
The book is a personally crafted fusion of a inspired point of view and a framework – based on experience an current insights – for understanding how one can more effectively step to Customer 3D. (less)
Success is just a matter of knowing the rights secrets or Paul Greenberg’s CRM at the Speed of Light reviewed
Two new books for revie...moreSuccess is just a matter of knowing the rights secrets or Paul Greenberg’s CRM at the Speed of Light reviewed
Two new books for review Image by cote via Flickr
Success is just a matter of knowing the right “secrets.”
Just having read Paul Greenberg’s CRM at the Speed of Light, I realize how many secrets can be hidden in one field of expertise and in one book. And I admire writers who are able to reveal their expertise in a fascinating way. Paul Greenberg belong to those authors.
I often worked in organizations that have bought (or worse were brought by consultants) into the CRM concept, but never were able (or willing or capable) to fully implement their CRM philosophy. But even with a limited deployment these organizations were able to take profitable advantage of customer data collection, analytics and segmentation. From the early years of the last decade Internet-based customer engagement tools arrived,enabling organizations and marketeers to compete more aggressively. These developments took place in a a context in which the relevance of marketing became less and less each year.
And now times are changing fundamentally.
The emergence of the on line world, communities and social media has become a real game-changer. Pushing away traditional concepts and demanding organizations to adapt. The on line world is changing the customer experience. Customer expectations have become much higher and a fundamental power shift implying a dominant role for the customer, who has other demands.
Paul Greenberg was willing and able to rewrite his already seminal work to reflect the birth of social CRM. Paul refers to this definition of social CRM:
CRM 2.0 is a philosophy & a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.
This paradigm shift – who owns the conversation – is the reason why the Social CRM-concept will become a key component of many organizations in the next years.
The book focuses on best practices in this new area of expertise and how the concept can create value for customers and organizations. The book is however not a how to guide for implementing Social CRM.
Being aware or becoming aware of the major shifts in marketing and customer service is now imperative. For those who expect fundamental shifts in the near future, Social CRM as a concept a is a worthwhile objective for adapting to the massive changes in any sector (the book also included a chapter about government but to be honest I did skip that)
The author proofs again to be well aware of the significant benefits of using Social CRM. Many cases of employment of some CRM tools are outlined ( although the degree of relevance varied considerably for me). The core
Greenberg reflects on the fact that customers seize control from business. With great insights, great stories and great information Paul analyzes the impact of major developments on vendor/customer relationships. It is all about changing relationships. Relationships, dominated by customers requiring organizations to connect and collaborate in different ways. Paul is willing to shares his insights with regard to social media and ways how to adapt to them.
The author invites u – in wordings and style – to join the collaborative conversation. And by means of including many mini-conversations he enables any reader to engage. My rating
4,5 stars on a scale 0-5.
This all-in book is an adequate description of some of the most extraordinary business challenges and offers informative lessons for every business leader and professional.
CRM at the Speed of Light is clearly a product of intellectual and management passion, a profound vision and an urge to communicate in a renewing, refreshing and stimulating way. Paul Greenberg explains in the first part that the era of the social customer has come. He makes his points why collaboration with the customer is a prerequisite but also that CRM is still operational.
Lots of mini-conversations that inspires or intrigues one, presented clearly.
I really loved in particular the emphasis on the customer and collaboration. And the way IT is discussed (yet, it is also about IT). As a professional and as person one of my 2010 resolutions will be to elaborate the gained insights on a daily basis and make sure it creates success on the department, professional and personal level!
This book is a must read for anyone who is interested in connecting to the changing context in a business world, in which the customer defines the conversation. Related articles by Zemanta
* Checking out E Kolsky A brief history of SCRM (fredzimny.wordpress.com) * Finding The VRM (Vendor Relationship Management) in Paul Greenberg’s CRM Book (fredzimny.wordpress.com) * Getting the Gist of Social CRM (crm2.typepad.com)
Synopsis "After Photography" examines the myriad ways in which the digital revolution has fundamentally altered the way we receive visual information,...moreSynopsis "After Photography" examines the myriad ways in which the digital revolution has fundamentally altered the way we receive visual information, from photographs of news events taken by ordinary people on mobile phones to the widespread use of image surveillance. In a world beset by critical problems and ambiguous boundaries, Fred Ritchin argues that it is time to explore the possibilities created by digital innovations and to use them to understand our rapidly changing world.Ritchin investigates the future of visual media as the digital revolution transforms images into a hypertextual medium, fundamentally changing the way we conceptualise the world. Simultaneously, the increased manipulation of photographs makes photography suspect as reliable documentation. In the tradition of John Berger and Susan Sontag, Ritchin analyses photography's failings and reveals untapped potentials for the medium.(less)
Door de vertelstijl en het vertelconcept (een man die vaker naar een boekhandel gaat) raakte ik gefascineer...moreMet een omslag begon ik sceptisch te lezen.
Door de vertelstijl en het vertelconcept (een man die vaker naar een boekhandel gaat) raakte ik gefascineerd.
Niet het doel (de conversie) maar hoe te beinvloeden staat centraal. Gebaseerd op meetbaarheid.
Spreekt me aan.
Vraag me wel af of de business in termen van persuavive design inmiddels al niet verder is (alhoewel ik als eenvoudige consument soms waag te betwijfelen als ik facebook advertenties zie - die van walkme uitgezonderd - of de recommendations van amazon.
Fijn boek om te lezen tijdens een wintersportvakantie, in het vliegtuig.
By the way, het boek werd me aanbevolen door een onbekende op het LWV-congres in Maastricht. Wie het boek leest, weet dan hoe ik te beinvloeden ben. Vraag is dan natuurlijk hoe jij te beinvloeden bent.....
Lees dit boek en ga verder op zoek naar relevante persuavive design documenten.(less)
Compares the work of two forefront twentieth-century photographers, discussing their shared 1935 exhibit at the Julien Levy Gallery in New York, their...moreCompares the work of two forefront twentieth-century photographers, discussing their shared 1935 exhibit at the Julien Levy Gallery in New York, their parallel achievements in America between 1929 and 1947, and their use of photography as a form of social criticism.