General impression for me: it is a kind of check-list book for managers.
And within the c...moreI have ambivalent feelings about the book.
General impression for me: it is a kind of check-list book for managers.
And within the check-list book it has well written chapters and elaborates relevant aspects in a detailed and professional way.
I still have some ambivalent feelings because social business is defined as tapping the collective genius of customers and employees. For me a social organisatio also deals with suppliers and society and is about creating common value (and values).
But as a checklist for managers to be recommended.(less)
It is not a book like Porter's Redefining Health Care
But it created an impact for me. May be because i am a newbie in higher education.
...moreIt is not a book like Porter's Redefining Health Care
But it created an impact for me. May be because i am a newbie in higher education.
Creating that impact took a long time. Skip all the history stuff (just study the tables) and focus on the last chapters, dealing with the challenges.
I missed parts about the impact of the baby boom or a lengthy discussion how publishers (and even content curators) might become competitors for higher education institutions.
Still a worthy read. And it made me wonder what has happened and will happen to my professional expertise.
From the book
The Innovative University illustrates how higher education can respond to the forces of disruptive innovation , and offers a nuanced and hopeful analysis of where the traditional university and its traditions have come from and how it needs to change for the future. Through an examination of Harvard and BYU-Idaho as well as other stories of innovation in higher education, Clayton Christensen and Henry Eyring decipher how universities can find innovative, less costly ways of performing their uniquely valuable functions.
Offers new ways forward to deal with curriculum, faculty issues, enrollment, retention, graduation rates, campus facility usage, and a host of other urgent issues in higher education
Discusses a strategic model to ensure economic vitality at the traditional university
Contains novel insights into the kind of change that is necessary to move institutions of higher education forward in innovative ways
This book uncovers how the traditional university survives by breaking with tradition, but thrives by building on what it's done best.(less)
Having worked in a front office environment for almost 35 years, i always object to those who claim that service design is an new discipline. For me i...moreHaving worked in a front office environment for almost 35 years, i always object to those who claim that service design is an new discipline. For me it has become a new formal discipline because of the integration of many elements that emerged in the last three decades.
And so i can agree with a statement that service design is a new discipline which offers an effective way for business to devise, develop and and sell a service, including tangible and intangible elements, using a combination of methods and knowledge drawn from design and the social sciences. This is what the publisher claims on the cover of Xènia Viladàs latest book “Design at your service“.
And as regular readers of this blog may be aware of, designing services is not limited to business. It does very well fit in any business model of non-profits. Talking about non-profits, creating services is the core of any offering, profit or non-profit.
Service design was (or should i say is) one of topics in marketing management in the last 3years. As a practitioner and as a customer, working and living in the Neterlands I realize that implementing the concept of designed services (and managing accordingly) is a tough challenge for many organizations, marketing and operational professionals.
And just like the author, many of us – professionals or consumers – have entertained the possibility that service design did not have anything to do with design. For those who do not want to read the book, the author’s conclusions are boiled down to this: Service design with its own tools and methodology is able to add value in every phase of the development of a new service; emphasizing the necessity for expert advice at every stage of its implementation.
The core The author outlines what is meant by service design. The birth of the formal concept, emerging approaches and the cross over into social design is captured. Using some examples (case studies) the author describes a methodology how it works (including a visual representation) and describes the approach how to implement. After a thorough discussion of the basics of the model and the offerings to business, the final chapter deals with recommendations and conclusions.
My rating 4,0 stars on a scale 0-5.
This book is a readable introduction in service design and offers an approach and instructive case studies for professional in the operational field in profits and non-profits organizations.
It outlines an approach and techniques.
Strictly adhering to the proposed approach one should be able to develop new services through the eyes of users (although I would also recommend using recent publications like This is service design thinking and Designing for Growth.
Scanning these 3 publications creates an excellent outline for designing (and improving) any service. Awesome to construct your relevant context, connect to it and starting the required compact changes (these publications in design thinking might help you).
And in case, u only read this book: again a readable instruction in service design.(less)
The Guardian published early June 2011 the list with the 100 greatest non-fiction books. Clay Shirky’s Here comes everybody was included in the politi...moreThe Guardian published early June 2011 the list with the 100 greatest non-fiction books. Clay Shirky’s Here comes everybody was included in the politics section. Clay Shirky released his book Cognitive surplus with as subtitle “How technology makes Consumers into Collaborators“. Having read his first one (and still being impressed) I decided to read his Cognitive Surpluss.
Clay Shirky teaches at the Interactive Telecommunications Program at New York University, where he researches the interrelated effects of our social and technological networks. He has consulted with a variety of groups working on network design, including Nokia, the BBC, Newscorp, Microsoft, BP, Global Business Network, the Library of Congress, the U.S. Navy, the Libyan government, and Lego(r). His writings have appeared in The New York Times, The Wall Street Journal, The Times (of London), Harvard Business Review, Business 2.0, andWired.
The core
For decades, technology encouraged people to squander their time and intellect as passive consumers. Since the postwar boom, the Western world had a surfeit of intellect, energy and time. But this abundance had little impact on the common good, society, professionals or enterprises because television consumed the lions share of it.Today, tech has finally caught up with human potential. In Cognitive Surplus, Internet guru Clay Shirky forecasts the thrilling changes we will all enjoy as new digital technology puts our untapped resources of talent and goodwill to use at last. Now, for the first time, people are embracing new media that allows them to pool their efforts at vanishingly low cost. Cognitive surplus explores what is possible when we utilize new digital technology to tap into our shared resources of talent and goodwill to transform our world.
The author of the breakout hit Here Comes Everybody reveals how new technology is changing us from consumers to collaborators, unleashing a torrent of creative production that will transform our world.
Shirky argues persuasively that this cognitive surplus-rather than being some strange new departure from normal behavior-actually returns our society to forms of collaboration that were natural to us up through the early twentieth century. He also charts the vast effects that our cognitive surplus-aided by new technologies-will have on twenty-first-century society, and how we can best exploit those effects. Shirky envisions an era of lower creative quality on average but greater innovation, an increase in transparency in all areas of society, and a dramatic rise in productivity that will transform our civilization.
The potential impact of cognitive surplus is enormous. As Shirky points out, Wikipedia was built out of roughly 1 percent of the man-hours that Americans spend watching TV every year. Wikipedia and other current products of cognitive surplus are only the iceberg’s tip. Shirky shows how society and our daily lives will be improved dramatically as we learn to exploit our goodwill and free time like never before.
My rating
4,0 stars on a scale 0-5.
The book consists of 7 chapters. For me the first four chapters were brilliant, in its approach and writings. Using a model of means, motive and opportunity Shirky outlines his approach. Well written and to the the point. Chapter 5, aptly named Culture, outlines Culture as a coordinating tool and the economics of sharing. Here Shirky exploits common knowledge. Chapter 6 and 7 explore Shirky’s – more or less personal – thoughts.
As often stated, the impact of technology is often overrated at the short run; for the long run the effects are underrated. Shirky describes e.g. the impact of the invention of Joahnnes Gutenberg and the impact on society of the printing press. After a century the impact of the printing press became clear. And yes, we may assume that social media – in any form – will impact society, institutions, professions and persons in a certain extent . Probably it will take less time, but – as also stated by the author – the full effects will show up after some decades. Being an European we notice how our Union is in a severe crisis. Shirky describes the process that took place in the United States from 1776 till 1787. Awesome to see the parallels.
This book is recommended for any one who is looking for a fundamental approach. Based on a method (chapter 1-5) or on a thought leader’s personal insights (chapter 6-7).
For me it was Roger Martin who outlined the importance of embedding design thinking in my role as ope...moreMy rating
4,5 on a scale 0-5.
For me it was Roger Martin who outlined the importance of embedding design thinking in my role as operational manager. Up to then, it was not my league to unleash creative innovation and growth from a designers perspective. After reading this book, I also realized that as operational manager or progam/project manager I have been practicing design thinking (as outlined in this book) all along.
The authors outline a new managerial approach and claim to assemble a new tool kit. They claim new, but for me it is more an inventory list of emerging approaches in the growing field of servicedesign. I agree with Liedtka and Ogilvie that we have come to the end of the runway on maximizing productivity and re-engineering processes. I also support their more fundemental claim that design thinking can do for organic growth and innovation what TQM did for quality (with my addition that the 80′s scope was manufacturing).
In that era there were obvious differences in framing and data gathering as result of differences in the core assumption and decision drivers. There was deep asymmetrie between operational managers thinking and the thinking of designers.
But, in the post-Great Financial (yes financial) Crisis-era things have change. Society and business are increasingly fast paced and become unpreditable (to a certain extent).
Jeremy Alexis, designer and professor at the Illinois Institute of Technology mentions that the old paradigms work 80% of the time. But for that 20% of the time when you need something disruptive, innovative and creative, you are going to have to put up with a little more ambuigity. I really liked this statement. Not exaggering the buzz or hyping, but describe the right tension and balance between managerial and design thinking.
For me, this book will appeal to both operational managers and service designers. The 4 core sections will enable any one to apply the powerful design tools in their organization. The final core section enables u to lead the change needed for the innovation and growth. The book outlines the approach with regard ot the project management tools and relates them to the 4 core questions.
One thing i am not quite sure about is whether is is a design thinking tool kit or a service design tool kit?
And just as so often stated on this blog, also apply the insights and tools to your professional life? What is 4u?, what if, what wows u?, what works 4u?(less)
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