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Quotes About Customer Service

Quotes tagged as "customer-service" (showing 1-30 of 40)
John C. Maxwell
“People don't care how much you know until they know how much you care”
John C. Maxwell

Jarod Kintz
“I don't like customer service, because I don't believe the customer should have to pay and help out too.”
Jarod Kintz, It Occurred to Me

Jeff Bezos
“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
Jeff Bezos

Marilyn Suttle
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
Marilyn Suttle

Ann Aguirre
“His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.”
Ann Aguirre, Blue Diablo

Marilyn Suttle
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
Marilyn Suttle

Marilyn Suttle
“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
Marilyn Suttle

“Service is not something you do. It is something you are.”
Stella Payton

Marilyn Suttle
“Customers are human and humans can view situations in unexpected ways.”
Marilyn Suttle

Marilyn Suttle
“Even your most loyal customers always have a choice about where to take their business.”
Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Marilyn Suttle
“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Marilyn Suttle
“Your customers are responsible for your company’s reason for existing.”
Marilyn Suttle

Lauren Beukes
“Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.”
Lauren Beukes, The Shining Girls

Marilyn Suttle
“How you think about your customers influences how you respond to them.”
Marilyn Suttle

Mokokoma Mokhonoana
“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.”
Mokokoma Mokhonoana

Kevin     Kelly
“A complaint is a unique opportunity to strengthen the relationship with the client.”
Kevin Kelly, DO! The Pursuit of Xceptional Execution

Jarod Kintz
“I’d like to open a restaurant. Would you eat at a place called Filthy’s? 
The name would be better than the food, which in turn would be better than the service.”
Jarod Kintz, Sleepwalking is restercise

Marilyn Suttle
“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
Marilyn Suttle

Jeff Bezos
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
Jeff Bezos

“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.

Even the people you're paid to shoot at?

Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
Howard Tayler, Schlock Mercenary: Resident Mad Scientist

“No customer walks into your business,
gives you money and then says, “Dissatisfy me, please.” Aim for 100% customer satisfaction.”
Bill Quiseng

Marilyn Suttle
“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
Marilyn Suttle

Marilyn Suttle
“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
Marilyn Suttle

Jim Blasingame
“Anything a customer can do for themselves is where service stops and relevance begins.”
Jim Blasingame, The Age of the Customer: Prepare for the Moment of Relevance

Jarod Kintz
“I asked for a small drink, but he didn’t ask me what cup size. What, will a small not fit in a large?
”
Jarod Kintz, Sleepwalking is restercise

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