Patrick Brown Patrick's Comments (member since Feb 22, 2010)

Patrick's comments from the Goodreads Feedback group.

(showing 41-60 of 957)

Mar 23, 2015 11:50AM

1 Also, we're looking into the bug that some have reported about friend requests being approved without approval. That definitely shouldn't be happening.
Mar 23, 2015 11:49AM

1 Thanks for all your comments and suggestions everyone. It’s clear that there’s some fine-tuning needed here so we’ve decided to change a few things up based on your feedback:

* We have made Friends and Following two separate actions. The authors you were friends with will now just remain your friends, and you'll only be shown as a friend and not a follower on their profiles. If you want to see their blog and get updates about new releases from them, you can then choose to follow them as well. Any Followings that were created based on people being Friends with an author will now be rolled-back. You don’t have to take any action for this to happen.

* We're going to merge the people you follow and authors you follow list into one list on your profile page. You still have a way to see just the authors you follow through a link, but it won't be shown separately on your profile page. You will also be able to do this just for the readers you follow.

* If you are friends with an author or if an author is following you, you will be able to see this when you are looking at that author’s profile.

Hopefully this works better for everyone . I’m really sorry for the inconvenience of this. We have definitely learned a lot and will take extra care when releasing a new feature like this in the future.

Thanks so much for taking the time to give feedback. It’s really great to get the thoughts of our power users on changes we make, and the Feedback Group’s thoughts have been very helpful here.
Mar 20, 2015 04:58PM

1 Ok, we have been reading through your feedback, and we are taking a second look at how friend and following work together as a result of this. We'll update you on Monday about what might change, but I wanted to let you know that our goal is to make this work for everyone who has been posting here. Thanks again for your feedback, and we're very sorry this change caused so much distress.
Mar 20, 2015 10:31AM

1 Hey folks,
First, thanks for the feedback on this. I know it's a change from how things worked before, but we really feel this will simplify things for everyone in the long run.

To address some of the feedback so far:

* Inability to unfollow authors who are your friends: Friends have always been following one another, we're just making this a bit more explicit so that there's no confusion about it. In the past, it was possible to get into all sorts of different states, which led to a lot of confusion about how all of this worked. If you don't want to unfriend someone but don't want to see updates from them, you can always set your feed to top friends only, which should do the trick.

* I see some people suggesting that you can't add authors as friends anymore. This is absolutely not the case. You can add any Goodreads Author from the dropdown menu next to the follow button. If will say you're following the author on the author's profile, but you will also be friends with the author.

* Survey: We surveyed several thousand active users about this, not just authors.

One thing that would be helpful for us is if you could let us know what you used to do regarding author relationships that you can't anymore? Is it purely that you don't want authors you are friends with to appear as a "following" on your profile? We'd love to try to find a way to make this change work for all of our members. Thanks again for your comments.
Mar 19, 2015 08:20PM

1 Petra, if you have top friends chosen, you should only see top friends. Let me know if that appears not to be the case.

Elizabeth, you should be able to add to favorites -- regardless of following status -- from every author page. If you don't see either "Add to favorite authors" or
"Remove from favorite authors" on the drop-down menu of an author, take a screenshot of it and send to support. We'll take a look.
Mar 19, 2015 07:15PM

1 The "Add to my favorites" is in the drop down menu next to the button. It's not a button on its own. Sorry if that wasn't clear.
Mar 19, 2015 06:40PM

1 Update from 3/26:

After reading through everyone's feedback, we've decided to make some changes so being a friend does not also make you a follower. Here's the full update from today, complete with a timeline for when fixes will be made:

Hi Everyone,

Thanks for your patience - here’s the latest update. There’s a fair amount of complexity with this project so it’s going to take some time to make the changes. The team’s working hard and are aiming to roll out things within the following timeline:

* List of people you're following changed back to one list (with options to see just authors or just non-authors): This is now fixed. You should see just one list now (4/3).

* Note on the author profile when the author is following you or when you are friends with the author: This is now fixed and should show on the author profile (as of 4/1).

* Removal of “Following” when you are friends with an author: about 3 weeks.

As for options like being able to sort followers as you do friends, we’re currently looking into whether that would add a lot of time to this project. If it doesn’t, we may be able to do it quickly. If it does, I’ll add it to our list of requested features, as I think it makes a lot of sense. Thanks for the suggestion.

I’ll keep you posted on further updates. Again, I really appreciate the feedback you’ve given us.

Surveys with our members tell us that one of the things people like the most about Goodreads is being able to keep up to date with authors whose books they love. To help support this better, we’ve made a change today to clarify how those relationships work and to make them clearer for all of our members. Instead of “Become a Fan,” you’ll now see “Follow Author” on author pages and elsewhere throughout the site. Following an author will opt you into receiving updates from them, including reviews, shelvings, Ask the Author answers, and blog posts.

Here’s a quick breakdown of the three ways you can choose to engage with author pages on Goodreads and why you might want to choose each option:

This is the option to choose if you want to get updates from an author. Following an author opts you into receiving updates from the author, including reviews, shelvings, blog posts, Ask the Author answers, and more. It will also generate a newsfeed item for all your friends and followers to see.

If you just want to say that you love an author’s books, this is the option for you. Favoriting an author adds the author to your list of Favorite Authors, which you can curate and show off on your profile. You won’t get updates from authors you favorite, and it won’t generate a newsfeed item either. If you want to add an author to your list of favorites, you can do so from the dropdown menu next to the “Follow Author” button on author profiles.

This is the option if you want to not only follow the author, but also have the author follow you. Friends can also send each other private messages, which followers cannot necessarily do. Keep in mind that this option may not work for all of your Favorite Authors. For one thing, Goodreads has a limit of 5,000 friends – beyond that limit things get very weird on our site (portals are open, reality reverses itself, etc.). For another, if Veronica Roth actually tried to approve every Goodreads Friend request she gets, she’d never get around to writing that next book. So while you may really want to be Friends with a specific author, please remember that Following the author will get you 99% of what you get from being Friends with them. That being said, if you want to ask an author to be a Friend, you can do so from the dropdown menu next to the “Follow Author” button on the author profile page. The author then has the choice on whether to accept a Friend request.

Check out the following FAQ, and if you still have questions, ask them in this thread.

Why are we making this change?
We want to make it easier for our members to get updates from and about the authors they read. Readers have overwhelmingly told us they want to stay in touch with authors to get news and updates about them and their books. “Follow” is the action we think most clearly accomplishes this.

What happens when I follow an author?
Following an author creates a newsfeed item that your Friends and Followers will see. You’ll start getting updates from the author -- reviews, shelvings, blog posts, Ask the Author answers, and more -- in your newsfeed. You’ll also appear on the author’s profile as “Following” the author, and the author will appear in your profile as an author you are Following.

Which authors can I Follow?
You can Follow any author, dead or alive, in the Author Program or not.

Why would I want to Follow an author who isn’t a member of Goodreads?
First, we’re working really hard to get every author to join the Author Program. When an author you’re Following joins, you’ll automatically start receiving their updates. Additionally, we want this to be the way you keep up with the latest from all the authors that matter to you, regardless of whether they are on Goodreads or not.

Why would I want to Follow a dead author? Isn’t that kind of morbid?
Well, it’s not likely that Mark Twain is going to claim his author profile and start writing pitch-perfect reviews of contemporary novels (though if he did, that would be pretty cool, right? OK, it’d also be a little creepy). The short answer here is that we want “Follow” to be a way for all our members to get updates about all of the authors that matter to them, living or dead, in the author program or not.

What happens when I add an author to my Favorite Authors list?
Adding an author to your Favorites simply shows off which authors you love the most; it does not create a newsfeed update and does not opt you into receiving updates from or about that author. You can edit the order of how you want the authors to appear in the Favorite Authors section of your profile.

How can I Unfollow an author?
When you hover over the follow button, you’ll see that the text changes to “Unfollow.” Clicking this will Unfollow the author.

Where can I see a list of authors I follow (as opposed to all the people I follow on Goodreads)?
You now have two lists on your profile – “People I Follow” and “Authors I Follow.” And before you say it, yes, we know authors are people, too. We just want to make it as clear as possible where you can find the authors you’re Following. You can see the list of authors you Follow just below your list of Friends on your profile.

I’m on an author profile for an author who is a Goodreads Author, but I don’t see “Compare Books” or “Send a Message.” Why not?
If an author hasn’t shelved any books, you’ll no longer see a Compare Books link (since there’s nothing to compare). Likewise, if an author has their messaging settings set to “Friends Only,” then you will only see the “Send Message” option if you’re already Friends with that author.

What happened to the authors I had previously “fanned?”
Those authors are now found in two places – the list of authors you follow and your favorite authors. If you want to remove them from one list or the other, you can do so either from the list itself or from the author’s profile.
1 You can always find the date and time for Ask the Author answers by clicking through to the question page itself (for example: I appreciate the suggestion to make it more visible elsewhere, though.
1 Deborah wrote: "Is this only going to work on new giveaway listings? Because I haven't received an email and I know there are some active giveaways with books on my To Read shelf."

Yes, this is only for new giveaways created. We didn't retroactively notify for giveaways that were open before we launched the feature.
"Fans You Know" (13 new)
Nov 14, 2014 12:50PM

1 This is a good suggestion and one I've been thinking about a lot. No idea when we might implement this, but thank you again for the suggestion.
Oct 21, 2014 11:00AM

1 A.W. wrote: "Thank you Emily for the clarification.

I feel bad about questions going unanswered but I'm not going to stalk my own page. I'll just have to hope someone else answers the author specific ones or d..."

We are going to look for an easy way for a reader to refer a question to the author. The goal is that it should be as easy as possible for readers to ask questions to other readers or to the author of the book from wherever it makes sense. So hopefully we'll eventually have a way to keep you from missing any questions meant for you.
Sep 18, 2014 10:21AM

1 Really great suggestions in this thread. I agree we could be using that page in a better way than we are. I like the suggestion of showing who is a Goodreads author (maybe with an easy way to follow them) as well as showing more of their books, average rating, number of ratings, etc.

I'll make a ticket to change some of this. Just to set expectations, I couldn't say when we'll get to this work, but I agree that improvements to that page are needed. Thanks again for the input.
1 Excellent suggestions and something we've talked about in the past. Thanks for posting it!
Aug 06, 2014 10:44AM

1 Thanks for the suggestions. I can see how it might be interesting to see who is an author, so we'll definitely consider something like this. One thing we'd like to avoid, though, is having it feel like the authors are somehow not legit reviewers just like any other member. We encourage authors to review the books they're reading, as it's a great way to tell readers what they're interested in and what their taste is like.
Jul 03, 2014 01:22PM

1 This feature is now available for all Goodreads Authors. Please let us know if you see anything peculiar about any answers from authors, etc. Thanks!
Jun 10, 2014 09:06PM

1 Jilrene ♥ ★ wrote: "Is this Q&A thing still in the guinea pig stage where only 50-someodd authors are given access?"

Last night, we enabled the feature for roughly 1500 authors, many of whom have begun to turn it on and answer questions. We're hoping to release it for all authors in the next few weeks. We're also working on more ways to make it apparent which authors are currently accepting questions, as right now, you have to either see it in your newsfeed or go to their profiles.
May 29, 2014 08:49PM

1 This is great feedback regarding how frequently questions and answers should appear in your feed. I like the idea of maybe showing one author answer and then letting you know how many other questions the author has answered. We'll definitely look into a few options here, including a rate limit for each author (so you don't see 30 questions from the same author) and other solutions. Our best practices for this feature are definitely going to be to space out your answers so that you're not posting too many at any one time.

At the same time, many people are enjoying the feature, and we want it to be easily discoverable. So there's a balancing act there.

And the program is free. It's a tool we offer readers and authors to better connect with one another.
1 I know it may seem that we haven't taken any action, but please understand that complex situations often require time to sort out. We appreciate you taking the time to flag things and bring them to our attention. We are going through any reported items as quickly as our team can.
Feb 05, 2014 01:40PM

1 Zena wrote: "What concerns me is this author is boastful of having had 1 star ratings removed previously, which seems to have confirmed to her that if she complains, GR will make them go away.

My review states..."

You should email our support team directly regarding this. The email address is support at goodreads dot com.
Jan 24, 2014 01:38PM

1 It looks like that author has a private account somehow, which shouldn't be possible (all authors have public accounts). I'll look into that a bit.

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