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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way
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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

3.69 of 5 stars 3.69  ·  rating details  ·  109 ratings  ·  15 reviews
The "New York Times" bestseller that provides a simple, proven approach to improve accountability and the bottom line.
The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, "How did that happen?"
Surprises caused by a lack of personal accountability plague almost every
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ebook, 272 pages
Published August 11th 2009 by Portfolio (first published 2009)
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Rich
How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way by Roger Conners and Tom Smith is my most recent non-kindle read book. I say that because this is a prime example of a book that’s better on paper than on a kindle because I was constantly going back to previous pages, underlining, circling, and generally marking up the book. While I’m sure I’ll get used to those things on a kindle, this book’s scars from my reading and writing in it are proof enough that p ...more
Mike Tobin
This does a really great job of speaking about working with others to help obtain whatever mission you may have.
I used the principles in conjunction with my end of the year goal setting to establish Goals, Vision, and Key expectation to reach the mission. You may not look at this book (audio is the version I used) to work with Goals and Mission, but I think this is the missing link to things we have done with our team in the past.
You can have your Goals and Vision set out, but if you are leading
...more
Rich
How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way by Roger Conners and Tom Smith is my most recent non-kindle read book. I say that because this is a prime example of a book that’s better on paper than on a kindle because I was constantly going back to previous pages, underlining, circling, and generally marking up the book. While I’m sure I’ll get used to those things on a kindle, this book’s scars from my reading and writing in it are proof enough that p ...more
Robert Chapman
This book was released after The OZ Principle and I found it to be a logical companion to The OZ Principle. The OZ Principle focused upon accountability - what it is, how it can practically work, and the benefits it will bring. This book deals with accountability as it relates to expectations in terms of setting them and how to deal with situations where they are not met.

I saw the same theme in this book as I did in The OZ Principle in that it challenged me to fist look inward before I looked ou
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Gene Babon
Accountable people get results. Accountable cultures produce results. If you work for a living, and other people are involved in the process, then this book is a must read, both for you and for others in your organziation.

"How Did That Happen?" shows you how to hold others accountable for delivering on expectations in a positive, principled way that delivers results. The authors present a systematic framework for establishing expectations (The Outer Ring) and dealing with unmet expectations (The
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Arianna
Okay, despite my initial grumbling, this actually turned out to be a pretty good book! I am impressed, particularly because I do NOT enjoy business in any way, shape, or form. The introduction was VERY dry and difficult to get through, but once you got into the actual meat of the book, the authors began to weave stories in amongst their advice, and it was really great. A lot of the stories I am sure will stick with me, and I learned some valuable non-management information, too! Such as that the ...more
Brianne
While a simple read, this book offers a process for holding folks accountable. Stemming from the fallout of the Hurricane Katrina administration through FEMA, the book recognizes that people need to become responsible for not only finding out what they need to do, but also for sharing expectations of themselves and of others to complete tasks/jobs. This book is more for a person in a leadership position within an organization, rather than a subordinate. The most telling part of the book for me w ...more
Eric Anest
How Did That Happen? is written by two management consultants who seek to share their wisdom on how to set expectations and hold people accountable (or rather, encourage them to take accountability for themselves).

The authors have many wise points to make, and I'm glad I took the time to read the book. My biggest complaint is that they have developed a specialized vocabulary of capitalized terms--Inner Ring, Outer Ring, Above the Line, etc.--that they seem to think people will actually use. The
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Michael Waller
The third book in the OZ series which provides more insight into how to improve the business through cultural modification. The three-book series offers some very good, even if common-sense, points that can be used by almost anyone.
Mike Walters
I liked the concepts that were presented and I have already taken "inspect what you expect" to heart. I just struggled to get into a good flow while reading this book.
Amy Mueller
Read this with the other managers at work. I wasn't going to include it in my list of books read this year, but I did read it, and did learn some things - so figured it 'counted'. :)
Shana Berry buchanan


Details the reason behind telling your employees the 'why' behind your organization or project in order for them to take accountability and ownership ns open communication.
Lori Grant
A should-read book on human resources for knowledge workers and entrepreneurs.
John Poikonen
Pharmacy Leadership Academy list
Lynette
Just couln't get into this one.
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Week 6 - Conclusion 1 2 Jun 30, 2014 03:26PM  
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Week 4 - Chapter 8 1 2 Jun 10, 2014 07:31AM  
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