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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It
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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It

3.94 of 5 stars 3.94  ·  rating details  ·  33 ratings  ·  4 reviews
Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivi ...more
ebook, 240 pages
Published July 9th 2009 by Portfolio (first published 2009)
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Jeff Scott
This is a great book that every manager should read. The first quarter of the book is aimed at the manager or other higher-ups detailing how much incivility costs the organization. People reduce their effort, hurting productivity, work teams are disrupted, hurting productivity, people leave the organization, high turnover costs, good people leave for other organizations, and people can take out their frustrations on your customers.

Even though these are legitimate reasons to stop incivility, it
...more
Kathy
Our Managers' group read this for Q4 at the suggestion of our HR Director.

A quick summary is that not following the Golden Rule actually costs businesses a lot of money. Filled with lots of examples and some scary numbers from a corporate perspective, this could be a wake up call for managers everywhere.

Our group took a survey of how severe they feel certain incivilities are then how prevalent we thought the behaviors were in our company. The good thing is we didn't think things like sexual hara
...more
Stephen
Whoa! I did not realize how incivility was so damaging to a business. I thought it would have an affect, but not that it could reduce profitabliity, and that it could even lead to bankruptcy. This book does a very good job of showing the high costs that incivility leads to. Inciviity costs anyone in the long run.
Andy Johnson
This book puts the problem of incivility on the map. Our organizations are filled with this engagement, creativity and morale-sucking problem.
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