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Salesforce.com for Dummies
The ideal introductory reference on salesforce.com--now fully updated throughout!As the global leader in on-demand customer relationship management (CRM), salesforce.com helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two salesforce.com insiders, this straightforward introduction clearly explains how ...more
ebook, 432 pages
Published September 24th 2010 by For Dummies
(first published January 28th 2005)
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Jan 31, 2013 ZaBeth rated it 2 of 5 stars · review of another edition
I found that there wasn't anything in this book that I couldn't find in the Salesforce.com online help. In addition, the online help has many more screen shots and references. This might be good for the very beginner but I think getting hands-on with Salesforce is really the way to go.