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3.1  ·  Rating Details ·  110 Ratings  ·  11 Reviews
The ideal introductory reference on fully updated throughout! As the global leader in on-demand customer relationship management (CRM), helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two insiders, this straightforward introduction clearly explains ho ...more
ebook, 432 pages
Published September 24th 2010 by For Dummies (first published January 28th 2005)
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(showing 1-30 of 209)
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Jason Brinkerhoff
I found the information to be somewhat disjointed. Before one has a chance to enter data we are told how to manipulate it. By the tenth chapter I was ready to rewrite half of the book. This perhaps a better reference book for someone already writhing in the system and trying to find answers to certain questions. By that time you will have discovered that the user forums are a much better reference.
Feb 20, 2016 Ann rated it it was ok  ·  review of another edition
Shelves: nonfiction
Save your money and take the free Salesforce Trailhead training, or free workbook. Both present the material in more detail and are free!
Kim Taras
Great guide for getting started with Salesforce. Great reference when needing to know something quick.
ZaBeth  Marsh
I found that there wasn't anything in this book that I couldn't find in the online help. In addition, the online help has many more screen shots and references. This might be good for the very beginner but I think getting hands-on with Salesforce is really the way to go.
May 27, 2012 TaleofGenji marked it as to-read  ·  review of another edition
I registered a book at!
Aug 25, 2008 Betsy rated it did not like it  ·  review of another edition
A terrible book for me to read. But you should probably read it! HAha. No seriously - I already knew this content.
Sep 30, 2012 Rick rated it really liked it  ·  review of another edition
Shelves: 2012
If you read this book, you will totally know how to do basic stuff in salesforce. It doesn't lie. And I am a dummy.
Jul 12, 2016 R2 rated it did not like it  ·  review of another edition
Shelves: business
This was a speed read. Not really a tool I'm looking to use.
Dec 31, 2012 Michael rated it liked it  ·  review of another edition
Shelves: money-business
A great place to start if you do any administration.
Jan 22, 2008 John rated it liked it  ·  review of another edition
Ok overview of the company but a bit repetitive over 400 pages.
work stuff...
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