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The Big Book of Customer Service Training Games
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and d ...more
ebook, 209 pages
Published September 22nd 1998 by McGraw-Hill Education
(first published September 1st 1998)
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Had so many informative simple, task but things that make a huge difference in customer service.. This book is just as it purports to be - a book of "games" to assist in the training of Customer Service Representatives. It's a fun book that fits perfectly into the training curriculum to help motivate people. Probably the most significant advantage I found this book to provide is one that is often difficult to achieve in a corporate training setting... and that is keeping your trainees intereste ...more