false http://photo.goodreads.com/books/1179455018m/919718.jpg 919718 1 A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions&#151;millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you&#151;professionally, socially, and personally. With her time-tested techniques, you'll learn how to:<UL><LI>Eliminate distractions and improve your concentration on what is being said<LI>Locate key words, phrases, and ideas while listening<LI>Cut through your own listening biases<LI>Interpret body language clues<LI>Ask constructive, nonthreatening questions that elicit real information<LI>Get others to listen to you<LI>Master a whole range of listening skills that you can use on the job and in your personal life</UL>Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress. 904779 2 1995 Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides) total:11|5:1|4:4|3:5|2:1| 11 38 18 4 4 0 false false Tue Mar 03 11:06:51 -0800 2009 Sat May 24 09:17:43 -0700 2008 Tue Mar 03 11:06:51 -0800 2009 more...]]> 4 0 false false Thu May 28 00:00:00 -0700 2009 Thu May 28 04:19:09 -0700 2009 Thu May 28 04:20:32 -0700 2009 3 0 false false Tue Jan 13 00:00:00 -0800 2009 Tue Jan 13 11:17:23 -0800 2009 Tue Jan 13 11:18:17 -0800 2009 0 0 false true Sat Oct 10 11:13:17 -0700 2009 Sat Oct 10 11:14:04 -0700 2009 4 0 false false Sun Jan 01 00:00:00 -0800 2006 Thu Jun 25 19:26:40 -0700 2009 Thu Jun 25 19:26:59 -0700 2009 1 0 0 false false Sat Mar 21 07:00:23 -0700 2009 Sat Mar 21 07:00:23 -0700 2009 0 0 false false Thu Mar 19 08:31:30 -0700 2009 Thu Mar 19 12:51:39 -0700 2009 3 0 false false Tue Feb 24 00:00:00 -0800 2009 Tue Feb 24 15:23:33 -0800 2009 Tue Feb 24 15:26:38 -0800 2009 0 0 false false Tue Jan 13 11:28:37 -0800 2009 Tue Jan 13 11:28:50 -0800 2009 0 0 false false Fri Sep 19 07:20:14 -0700 2008 Fri Sep 19 07:20:23 -0700 2008 4 0 false false Tue Jul 01 00:00:00 -0700 2008 Tue Jul 29 09:10:53 -0700 2008 Tue Jul 29 10:24:10 -0700 2008 2 0 false false Tue Jun 03 13:17:40 -0700 2008 Tue Jun 03 13:17:55 -0700 2008 0 0 false false Sun Apr 27 07:33:36 -0700 2008 Sun Apr 27 07:33:55 -0700 2008 5 0 false false Sun Apr 20 10:09:23 -0700 2008 Sun Apr 20 10:09:23 -0700 2008 3 0 false false Sat Jul 28 05:44:10 -0700 2007 Sat Jul 28 05:44:19 -0700 2007 3 0 false false Thu Jul 26 17:37:45 -0700 2007 Thu Jul 26 17:37:45 -0700 2007 0 0 false false Fri Jun 08 09:14:22 -0700 2007 Fri Jun 08 09:15:07 -0700 2007 3 0 false false Thu May 17 19:23:44 -0700 2007 Thu May 17 19:23:44 -0700 2007 http://www.goodreads.com/book_link/follow/8?book_id=919718