false http://photo.goodreads.com/books/1179342721m/905789.jpg 905789 3 Praise for The Nordstrom Way<br> <br> "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc.<br> <br> "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.<br> <br> "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies<br> <br> "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company 890935 1995 The Nordstrom Way: The Inside Story of America's #1 Customer Service Company total:7|4:2|3:5| 7 23 12 1 3 0 false false Tue Jan 01 00:00:00 -0800 2008 Wed Jan 23 13:25:24 -0800 2008 Sat Jan 26 21:42:54 -0800 2008
If even half the stories in the first five...more...]]> 0 0 false false Tue Dec 01 03:32:34 -0800 2009 Tue Dec 01 03:32:34 -0800 2009 4 0 false false Wed Sep 09 11:03:06 -0700 2009 Wed Sep 09 11:03:06 -0700 2009 4 0 false false Sun Aug 23 15:11:33 -0700 2009 Sun Aug 23 15:11:33 -0700 2009 0 0 false false Wed Apr 22 13:05:27 -0700 2009 Wed Apr 22 13:05:27 -0700 2009 3 0 false false Thu May 14 20:23:36 -0700 2009 Wed Apr 15 14:42:25 -0700 2009 Thu May 14 20:23:36 -0700 2009 0 0 false false Wed Jan 14 12:45:47 -0800 2009 Wed Jan 14 12:45:48 -0800 2009 0 0 false false Wed Oct 22 11:04:51 -0700 2008 Wed Oct 22 11:04:54 -0700 2008 3 0 false false Mon May 19 12:23:25 -0700 2008 Mon May 19 12:23:31 -0700 2008 3 0 false false Sat Mar 08 12:03:11 -0800 2008 Sat Mar 08 12:03:11 -0800 2008 3 0 false false Tue Feb 26 06:48:51 -0800 2008 Tue Feb 26 06:48:51 -0800 2008 0 0 false false Sun Nov 25 08:05:10 -0800 2007 Sun Nov 25 08:05:10 -0800 2007 http://www.goodreads.com/book_link/follow/8?book_id=905789