<?xml version="1.0" encoding="UTF-8"?>
<GoodreadsResponse>
	<Request>
		<authentication>false</authentication>
		    <method><![CDATA[]]></method>
	</Request>
	
<book>
  <id>90122</id>
  <title><![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]></title>
  <isbn><![CDATA[0974998605]]></isbn>
  <isbn13><![CDATA[9780974998602]]></isbn13>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <description><![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]></description>
  <work>
  <best_book_id type="integer">90122</best_book_id>
  <books_count type="integer">1</books_count>
  <desc_user_id type="integer" nil="true"></desc_user_id>
  <id type="integer">86985</id>
  <media_type nil="true"></media_type>
  <original_language_id type="integer" nil="true"></original_language_id>
  <original_publication_day type="integer" nil="true"></original_publication_day>
  <original_publication_month type="integer">3</original_publication_month>
  <original_publication_year type="integer">2004</original_publication_year>
  <original_title>Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference</original_title>
  <rating_dist>total:25|5:6|4:9|3:9|2:0|1:1|</rating_dist>
  <ratings_count type="integer">25</ratings_count>
  <ratings_sum type="integer">94</ratings_sum>
  <reviews_count type="integer">42</reviews_count>
  <text_reviews_count type="integer">5</text_reviews_count>
</work>

  <average_rating><![CDATA[3.76]]></average_rating>
  <ratings_count><![CDATA[25]]></ratings_count>
  <text_reviews_count><![CDATA[5]]></text_reviews_count>
  
  <url><![CDATA[http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference]]></url>
  <link><![CDATA[http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference]]></link>
  <authors>
    <author>
    <id>51777</id>
        <name><![CDATA[Quint Studer]]></name>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-200x266.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto/nophoto-U-50x66.jpg]]></small_image_url>
    <link><![CDATA[http://www.goodreads.com/author/show/51777.Quint_Studer]]></link>
    <average_rating>3.82</average_rating>
    <ratings_count>33</ratings_count>
    <text_reviews_count>9</text_reviews_count>
  </author>
  </authors>
    <reviews start="1" end="20" total="42">
      <review>
  <id>48679566</id>
    <user>
    <id>1349275</id>
    <name><![CDATA[Christa]]></name>
    <location><![CDATA[Wadena, MN]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1349275-christa]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>3</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Mon Mar 09 06:42:12 -0700 2009</date_added>
  <date_updated>Mon Mar 09 06:55:07 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[once you get the past the author's braggadocio...the gist of book is kindergarden manners, be kind, be polite, share, use common sense etc.  Its the new thing for a lot of medical facilities, easy quick read.]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/48679566]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/48679566]]></link>
</review>
      <review>
  <id>20602012</id>
    <user>
    <id>1034322</id>
    <name><![CDATA[Karen]]></name>
    <location><![CDATA[San Francisco, CA]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1034322-karen-cooley]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>4</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu Feb 01 00:00:00 -0800 2007</read_at>
  <date_added>Sun Apr 20 16:47:33 -0700 2008</date_added>
  <date_updated>Sun Apr 20 16:50:59 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[This is a great book for a specific audience. If you are in management in the healthcare industry in particular, this book is for you. If you are a physician, this book is for you. If you are in management anywhere, this book to some degree can be a learning experience. It is about understanding tha...<a href="http://www.goodreads.com/review/show/20602012">more...</a>]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/20602012]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/20602012]]></link>
</review>
      <review>
  <id>4383890</id>
    <user>
    <id>95737</id>
    <name><![CDATA[Joy]]></name>
    <location><![CDATA[The United States]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/95737-joy]]></link>
    <image_url><![CDATA[http://photo.goodreads.com/users/1186803659p3/95737.jpg]]></image_url>
    <small_image_url><![CDATA[http://photo.goodreads.com/users/1186803659p2/95737.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>4</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sat Dec 29 18:02:38 -0800 2007</read_at>
  <date_added>Fri Aug 10 20:26:25 -0700 2007</date_added>
  <date_updated>Fri Aug 10 20:26:52 -0700 2007</date_updated>
  <read_count></read_count>
    <body><![CDATA[This book is at the top of my &quot;To Read&quot; list as it came highly recommended by a number of individuals at the most recent conference I attended. ]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/4383890]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/4383890]]></link>
</review>
      <review>
  <id>35855441</id>
    <user>
    <id>1236425</id>
    <name><![CDATA[Chris]]></name>
    <location><![CDATA[Parsippany, NJ]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1236425-chris]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>3</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Apr 06 09:43:33 -0700 2009</read_at>
  <date_added>Tue Oct 21 10:17:04 -0700 2008</date_added>
  <date_updated>Mon Apr 06 09:43:33 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[It has to do with Healthcare and working within the field. Well written but prob not engaging to those who are not in healthcare.]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/35855441]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/35855441]]></link>
</review>
      <review>
  <id>37702183</id>
    <user>
    <id>1716170</id>
    <name><![CDATA[Emily]]></name>
    <location><![CDATA[The United States]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1716170-emily]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>4</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Fri Nov 14 05:52:30 -0800 2008</date_added>
  <date_updated>Fri Nov 14 05:53:02 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[Business model for healthcare that focuses on the employees. Model is replicable for other industries too!]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/37702183]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/37702183]]></link>
</review>
      <review>
  <id>79721380</id>
    <user>
    <id>5192</id>
    <name><![CDATA[Andie]]></name>
    <location><![CDATA[Mountain View, CA]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/5192-andie]]></link>
    <image_url><![CDATA[http://photo.goodreads.com/users/1240784924p3/5192.jpg]]></image_url>
    <small_image_url><![CDATA[http://photo.goodreads.com/users/1240784924p2/5192.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="currently-reading" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Wed Dec 02 20:58:48 -0800 2009</date_added>
  <date_updated>Wed Dec 02 20:58:51 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/79721380]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/79721380]]></link>
</review>
      <review>
  <id>75924044</id>
    <user>
    <id>2880425</id>
    <name><![CDATA[Daniel]]></name>
    <location><![CDATA[Lake Mary, FL]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/2880425-daniel]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="to-read" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Tue Oct 27 14:00:07 -0700 2009</date_added>
  <date_updated>Tue Oct 27 14:00:07 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/75924044]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/75924044]]></link>
</review>
      <review>
  <id>74060674</id>
    <user>
    <id>1351487</id>
    <name><![CDATA[Logan]]></name>
    <location><![CDATA[Austin, TX]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1351487-logan]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>3</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu Nov 19 10:30:28 -0800 2009</read_at>
  <date_added>Sat Oct 10 06:46:35 -0700 2009</date_added>
  <date_updated>Sat Oct 10 06:46:35 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/74060674]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/74060674]]></link>
</review>
      <review>
  <id>72502033</id>
    <user>
    <id>1582837</id>
    <name><![CDATA[Nancy]]></name>
    <location><![CDATA[The United States]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1582837-nancy]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="to-read" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Fri Sep 25 17:56:46 -0700 2009</date_added>
  <date_updated>Fri Sep 25 17:56:46 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/72502033]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/72502033]]></link>
</review>
      <review>
  <id>71797576</id>
    <user>
    <id>2474893</id>
    <name><![CDATA[Tedjimsmith]]></name>
    <location><![CDATA[The United States]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/2474893-tedjimsmith]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="currently-reading" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sat Sep 19 13:46:43 -0700 2009</date_added>
  <date_updated>Sat Sep 19 13:48:00 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/71797576]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/71797576]]></link>
</review>
      <review>
  <id>71437882</id>
    <user>
    <id>2723113</id>
    <name><![CDATA[Andrea]]></name>
    <location><![CDATA[Indianapolis, IN]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/2723113-andrea]]></link>
    <image_url><![CDATA[http://photo.goodreads.com/users/1252978525p3/2723113.jpg]]></image_url>
    <small_image_url><![CDATA[http://photo.goodreads.com/users/1252978525p2/2723113.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="currently-reading" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Wed Sep 16 11:26:57 -0700 2009</date_added>
  <date_updated>Wed Sep 16 11:27:03 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/71437882]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/71437882]]></link>
</review>
      <review>
  <id>71364695</id>
    <user>
    <id>2036310</id>
    <name><![CDATA[Jillian]]></name>
    <location><![CDATA[San Antonio, TX]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/2036310-jillian]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="currently-reading" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Tue Sep 15 19:44:22 -0700 2009</date_added>
  <date_updated>Tue Sep 15 19:44:26 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/71364695]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/71364695]]></link>
</review>
      <review>
  <id>69611351</id>
    <user>
    <id>685185</id>
    <name><![CDATA[Andy]]></name>
    <location><![CDATA[The United States]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/685185-andy]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Jul 01 00:00:00 -0700 2009</read_at>
  <date_added>Mon Aug 31 16:31:10 -0700 2009</date_added>
  <date_updated>Mon Aug 31 19:12:55 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/69611351]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/69611351]]></link>
</review>
      <review>
  <id>69159481</id>
    <user>
    <id>872431</id>
    <name><![CDATA[Marc]]></name>
    <location><![CDATA[Waterville, ME]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/872431-marc]]></link>
    <image_url><![CDATA[http://photo.goodreads.com/users/1226249027p3/872431.jpg]]></image_url>
    <small_image_url><![CDATA[http://photo.goodreads.com/users/1226249027p2/872431.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>3</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Tue Sep 08 07:45:09 -0700 2009</read_at>
  <date_added>Thu Aug 27 18:52:31 -0700 2009</date_added>
  <date_updated>Tue Sep 08 07:45:09 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/69159481]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/69159481]]></link>
</review>
      <review>
  <id>64492846</id>
    <user>
    <id>2545458</id>
    <name><![CDATA[Richard]]></name>
    <location><![CDATA[Springfield, MA]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/2545458-richard]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>5</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Wed Jul 22 05:32:24 -0700 2009</date_added>
  <date_updated>Wed Jul 22 05:32:24 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/64492846]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/64492846]]></link>
</review>
      <review>
  <id>64227458</id>
    <user>
    <id>1852325</id>
    <name><![CDATA[Janell]]></name>
    <location><![CDATA[The United States]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1852325-janell]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="to-read" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Mon Jul 20 09:54:57 -0700 2009</date_added>
  <date_updated>Mon Jul 20 09:54:57 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/64227458]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/64227458]]></link>
</review>
      <review>
  <id>60778089</id>
    <user>
    <id>2449920</id>
    <name><![CDATA[Shaun]]></name>
    <location><![CDATA[Dallas, TX]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/2449920-shaun]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>3</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Tue Jun 23 08:16:23 -0700 2009</date_added>
  <date_updated>Tue Jun 23 08:16:23 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/60778089]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/60778089]]></link>
</review>
      <review>
  <id>57810640</id>
    <user>
    <id>1147186</id>
    <name><![CDATA[Dedi]]></name>
    <location><![CDATA[Portland, OR]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1147186-dedi]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-U-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>0</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
            <shelf name="currently-reading" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Fri May 29 19:33:33 -0700 2009</date_added>
  <date_updated>Fri May 29 19:33:35 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/57810640]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/57810640]]></link>
</review>
      <review>
  <id>57181812</id>
    <user>
    <id>1296176</id>
    <name><![CDATA[Glenna]]></name>
    <location><![CDATA[Whitehouse, OH]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/1296176-glenna]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-F-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>5</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sun May 24 15:34:31 -0700 2009</date_added>
  <date_updated>Sun May 24 15:34:31 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/57181812]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/57181812]]></link>
</review>
      <review>
  <id>54272990</id>
    <user>
    <id>2266625</id>
    <name><![CDATA[Robert]]></name>
    <location><![CDATA[Littleton, CO]]></location>
    <link><![CDATA[http://www.goodreads.com/user/show/2266625-robert-rael]]></link>
    <image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-111x148.jpg]]></image_url>
    <small_image_url><![CDATA[http://www.goodreads.com/images/nophoto-M-50x66.jpg]]></small_image_url>
  </user>
    <book>
  <id type="integer">90122</id>
  <isbn>0974998605</isbn>
  <isbn13>9780974998602</isbn13>
  <text_reviews_count type="integer">5</text_reviews_count>
  <title>
    <![CDATA[Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference]]>
  </title>
  <image_url>http://photo.goodreads.com/books/1171183643m/90122.jpg</image_url>
  <small_image_url>http://photo.goodreads.com/books/1171183643s/90122.jpg</small_image_url>
  <link>http://www.goodreads.com/book/show/90122.Hardwiring_Excellence_Purpose_Worthwhile_Work_Making_a_Difference</link>
  <average_rating>3.76</average_rating>
  <ratings_count>25</ratings_count>
  <description>
    <![CDATA[A &quot;textbook with passion&quot;, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.  In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.    <p>Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing &quot;chicken soup style&quot; stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.   <p>Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.   <p>At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference.  When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.  <p>In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, &quot;Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials.  It's about courageous leadership.&quot;</p></p></p></p>]]>
  </description>
  <published>2004</published>
</book>

    <rating>4</rating>
  <votes>0</votes>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="read" />
          </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Tue Apr 28 14:06:09 -0700 2009</date_added>
  <date_updated>Tue Apr 28 14:06:09 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/54272990]]></url>
  <link><![CDATA[http://www.goodreads.com/review/show/54272990]]></link>
</review>
    </reviews>
  <popular_shelves>
          <shelf name="currently-reading" />
          <shelf name="to-read" />
          <shelf name="nonfiction-mama" />
          <shelf name="business-finance" />
          <shelf name="professional" />
      </popular_shelves>
  <book_links>
    <book_link>
  <id>8</id>
  <name><![CDATA[WorldCat]]></name>
  <link>http://www.goodreads.com/book_link/follow/8?book_id=90122</link>
</book_link>
  </book_links>
</book>
</GoodreadsResponse>