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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
by
Quint Studer
Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence.
Paperback, 280 pages
Published
March 28th 2004
by Fire Starter Publishing
(first published September 1st 2003)
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** Sorry, I read this book a few days ago, and I don't have it in front of me. The details may seem a bit fuzzy because I'm paraphrasing from memory. Does not mean that this book should be overlooked, though. **
Although focused on the health care industry, a lot of the advice and thought in this book can be applied to any industry. At its core, it's a book about engaging employees and improving the experience for the customer. Some of the basic ideas include: rewarding and recogn...more
Although focused on the health care industry, a lot of the advice and thought in this book can be applied to any industry. At its core, it's a book about engaging employees and improving the experience for the customer. Some of the basic ideas include: rewarding and recogn...more
This is an excellent book on how to improve your workplace, accomplish much, and cultivate a positive culture and workplace environment. Quint Studer hits it out of the park with much useful advice. I got so much out of this book. It has a healthcare slant, but it can be applied to any work place.I highly recommend this to any one who wants to improve their work culture or anyone who manages people. I thoroughly enjoyed the stories and advice, a must read.
There are many things that I intend to implement in my department.
The one thing that I don't like are the behaviors associated with the patient survey. If you are going to do things just because you want the patient to answer the question on a survey, are you really providing excellent patient care? The patient survey should be a judge of how well employees perform, not did we get the patient to think about the question and influence their response. There was something about that whic...more
The one thing that I don't like are the behaviors associated with the patient survey. If you are going to do things just because you want the patient to answer the question on a survey, are you really providing excellent patient care? The patient survey should be a judge of how well employees perform, not did we get the patient to think about the question and influence their response. There was something about that whic...more
I read this book for work. I echo others in that much of the advice within seems to be common sense, but sometimes in business (and especially in healthcare) that is precisely what is lacking. I loved the author's real stories and his knack for reading people and then satisfying them. A good quick read.
once you get the past the author's braggadocio...the gist of book is kindergarden manners, be kind, be polite, share, use common sense etc. Its the new thing for a lot of medical facilities, easy quick read.
I loved this book. A must read for anyone in Healthcare Management. Full of good suggestions on how to be more effective as a manager. Will use many of these ideas
Some great insights into making organisations their best by harnassing the power of people in simple ways
This is a great book for a specific audience. If you are in management in the healthcare industry in particular, this book is for you. If you are a physician, this book is for you. If you are in management anywhere, this book to some degree can be a learning experience. It is about understanding that listening to the needs of our employees can grow a first class organization.
If you are in a leadership position at a healthcare organization and want to make a difference for employees, patients, and physicians, this is a must-read. Solid advice that works!
This book is at the top of my "To Read" list as it came highly recommended by a number of individuals at the most recent conference I attended.
It has to do with Healthcare and working within the field. Well written but prob not engaging to those who are not in healthcare.
Business model for healthcare that focuses on the employees. Model is replicable for other industries too!
Basically common sense, but gives you tools to measure progress and make it part of the routine.
If a company can follow the steps in this book it is certainly somewhere I want to work.
If you are interested in service excellence issues, good book.
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