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Customer Experience: Future Trends and Insights
The quality of customer experience has become more important in recent timesas businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today?The authors explore the growing trends that progressive businesses need to understand to give themselves acompetitive advantage. ...more
Hardcover, 256 pages
Published October 15th 2010 by Palgrave Macmillan
(first published September 9th 2010)
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