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Delivering Happiness: A Path to Profits, Passion, and Purpose

3.98  ·  Rating Details  ·  31,937 Ratings  ·  1,576 Reviews
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.

Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally.
Kindle Edition, 251 pages
Published June 7th 2010 by Business Plus (first published January 1st 2010)
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(showing 1-30 of 3,000)
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Otis Chandler
May 25, 2010 Otis Chandler rated it it was amazing  ·  review of another edition
Shelves: business, biography
Tony Hsieh has some nerve suggesting that he built a billion dollar company in pursuit of happiness. But the surprising thing is I actually think he's onto something. Something that cuts through a lot of corporate BS and really makes sense.

Tony's thesis is basically that, whatever our intermediate goals in life are (get your dream job, make a lot of money, find the right girl, etc), our ultimate goal is simply to be happy. And what's more, (this is the key), happiness in life has to come from y
Dec 05, 2015 Yodamom rated it it was amazing  ·  review of another edition
Shelves: audio
Narration- excellent, various speakers
I loved this story the unique way they developed this wonderful company. Their moto, respect for each other and love of their customers is something I wish more businesses would aim for. They risked it all, they believed and they won the golden ring but they aren't relying on that ring to carry them, they are always striving for being better. There are amazing firsts, and fumbling fails but never a giving up or giving in.
I loved following the path o
Oct 22, 2010 Patti rated it it was ok  ·  review of another edition
I haven’t read many business books, but when the “Delivering Happiness’ bus came to my workplace, I received a free copy, so I thought I’d give it a try.

I understand that this isn’t a ‘tell all’ or an autobiography, but what you get is a scrubbed clean Channel One telling of how to succeed in business without really trying. In a time when many people are anything but happy in their workplaces, I found the book to be more of a guide to start a Fraternity, except without any mention of drugs and a
Ryan Kent
Nice and honest account of Tony Hsieh's history. I'm not sure how much of his success I account for his 'genius', or simply his being in the right place at the right time. I wonder if his devotion to Zappos was really based on his gut instinct that the company would succeed, or if that is a story he has told himself to cover the fact that he was simply desperate to have it work since all of the other efforts he had funded had failed and he had wasted his riches on partying and 'finding himself'. ...more
John Cass
Feb 15, 2011 John Cass rated it it was ok  ·  review of another edition
Shelves: business, audio
I'm not sure that Mr. Hsieh really knew what he was doing most of the time. He was obviously quite young when he enjoyed his initial success with LinkExchange, and it's hard to tell wether or not there was ever any sound basis for the decisions he made.

I liked his ideas on 'Ask Anything', and how a business should be obsessed with its customers in order to remain successful over the long term. The book also provides some interesting insights as to what it was like to start one's career right at
Sep 30, 2012 Reid rated it liked it  ·  review of another edition
Shelves: 2012
I was already pretty familiar with many of the more unique aspects of Zappos' customer service-oriented culture, which may be why I wasn't blown away by this abbreviated history of the company. Hsieh front-loads the reader right off the bat by warning you that the book is a vague autobiography and company history and business manifesto, but it still feels like it glosses over all three. The most interesting revelations about Zappos' founding and development was how close Zappos (and Hsieh himsel ...more
Srikanth Srk
Delivering Happiness begins like an autobiography of the author ( one of the successful entrepreneurs ) Mr.Tony Hsieh. I felt the first section from the way he described his childhood trying to explore different business opportunities he undertook wasn’t much pulsating. It was a great comeback in the second and third sections of the book which delivered not only happiness but also many other ingredients such as motivation, passion , inspiration, core values and so forth at its best. He sets a gr ...more
Jacob Mclaws
Jul 13, 2014 Jacob Mclaws rated it really liked it  ·  review of another edition
Shelves: innovation
I like that Tony Hsieh is so straight forward about what he writes. It makes it easy to follow the story of his founding Link Exchange and then running Zappos. This isn't a groundbreaking book and the existential stuff at the end is a bit overkill for a book like this, but I appreciate the intent and I think all in all this is a great story of a entrepreneurial hustler that had some good team building habits.

Thought experiments I want to do occasionally:

When he gets offered $20 million dollars f
Feb 06, 2015 Santhosh rated it it was amazing  ·  review of another edition
This review has been hidden because it contains spoilers. To view it, click here.
Jul 18, 2011 Laura rated it it was amazing  ·  review of another edition
Recommended by Kate Burgess at FulfillNet.

Easy read. Some takeaways:

- Pg. 65 "Don't play games that you don't understand, even if you see lots of other people making money from them."

- Pg. 136 "Ask Anything" idea. Employees are encouraged to send an email and ask any question they want. The anonymous questions and answers are compiled each month and emailed to the entire company.

- Pg. 149 Re: the Culture Book..."if someone asked you to recite your corporate values or mission statement without lo
Shannon *Eboni Scarlett* Holliday
I am absolutely blown away by this book! Tony Hsieh (pronounced Shay) the CEO of Zappos spoke to my passion to encourage businesses to forefront and drive customer service within their organizational culture which essentially is the brand. This book makes clear the importance of running a business from the bottom to top as opposed to the traditional iron clad top to bottom structure. By sharing with the world the cohesion that existed between Tony, colleagues and employees within the company thr ...more
Oct 03, 2013 Benjamin rated it really liked it
I enjoyed reading about the story of Tony Hsieh and Zappos here more than anywhere else because of the way he tells the story. He openly admits he's not the perfect writer, but I definitely agree with some other reviewers here that it makes the story seem much more personable and believable. Although there were some positions he maintains I disagree with, the fact-of-the-matter way he talks about his background and his eventual work with Zappos makes him seem like a person who really is striving ...more
Arun Balaji
Nov 19, 2015 Arun Balaji rated it it was amazing  ·  review of another edition
Delivering Happiness ! One of the best book written by the CEO of world famous customer eccentric company - Tony Sheih.

From the beginning Tony narrated his interest towards business from childhood and what are the obstacles that he had faced to take his business into further levels. To be a successful organisation with the great customers, he had learned several things through out his life and he explained it in this book as three sections (Profit, Profit and Passion, Profit Passion and Purpose
Rosie Nguyễn
Jun 14, 2015 Rosie Nguyễn rated it it was amazing  ·  review of another edition
You know how a book can keep you anchored in the world full of frustration and distraction. You know when everything around you is whirling and when you open the book it's another world and you find joy and peace. Yeah that's my personal feeling with this book.

I brought the book with me through continuous travels, and it's my real comfort. Not just because of the book's content, but just when I feel tired with all the social media and people and forces around me, I find the book a place to hide
Apr 18, 2013 metralindol rated it really liked it  ·  review of another edition
ще одна книжка з низки радше практичних, аніж "літературних". і, тим не менше, у ній таки сидить муза. вона уникає повчань чи "тикань" з кожної сторінки. вона - як серіал "друзі" з усіма недоліками і класнощами емоційного плану, гг. адже створити міцнезну корпоративну культуру в іще молодій компанії, зростання якої навіть попри глобальні кризи виявило неймовірні темпи, написати книгу і породити цілий рух, який нині продовжує підживлювати тисячі молодих бізнесів? ого. це як суперзум чи googlemaps ...more
Mar 17, 2013 Jennifer rated it it was amazing
Wow, I loved this book! I've probably had it since it first came out in 2010, but finally decided to try the first chapter since I've been reading a lot of fiction lately and thought it was time for some non-fiction. I was surprised that it immediately became hard to put down. The first part is mostly autobiographical, and Tony Hsieh shares several enjoyable and humorous stories about various entrepreneurial enterprises he got involved in in his youth to make money. He also covers starting LinkE ...more
Apr 04, 2013 Abenet rated it really liked it  ·  review of another edition
Shelves: business-minded
In the words of Oprah, "What a GREAT read!"

Overall the book provided great insight into the struggles many entrepreneurs experience, and sometimes don't share. I doubt Tony wrote this book as a way to toot his own horn, but after reading about his (and Zappos) journey, I wouldn't judge him if he did :)

Tony seems like the type of person who was destined for greatness. If it wasn't Zappos, he would have "made it" with another company. I especially loved the friendships he maintained and purposely
Jay Baron
Aug 21, 2010 Jay Baron rated it really liked it  ·  review of another edition
My first dabble into the world of feel-good hippie business books. I've heard a lot of good things about Zappos, and since I've recently been trying to drive a higher purpose into my own customer service career I figured it may be a good time to start checking into some of these motivational / inspirational reads.

That said, I've got a good sense for BS and this book passes the test as being direct and honest, much better than I was expecting. The CEO's stories begin like an autobiography, detail
Apr 08, 2010 Samantha rated it it was amazing  ·  review of another edition
It's not often that I sit down and devour an entire book in one day, but today I read Tony Hsieh (CEO of Zappos') new book 'Delivering Happiness' cover to cover.

Some of my favorite classes in college were the Entrepreneurship classes I took through the Wellesley/Olin/Babson consortium. Not only were we given hands on assignments that had us creating our own businesses, but we were also introduced to a large reading list of inspirational books, and perhaps most importantly we encouraged to contin
Oct 06, 2010 Lena rated it liked it  ·  review of another edition
Shelves: business
Zappos' CEO Tony Hsieh has some interesting things to say about business. In Delivering Happiness, a book that is part memoir and part business development story, Tony shares the lessons he's learned from a lifetime of trying to figure out how to make money and the unexpected places that journey ultimately led him.

The first part of the book covers Tony's personal history, including his first childhood attempts at turning a profit, his college restaurant efforts, and his co-founding of LinkExchan
Yigit Konur
Dec 02, 2015 Yigit Konur rated it it was amazing  ·  review of another edition
I took many inspirations from Tony Hsieh's story and vision. He also took advantage of having only big company (500+) which apply Holacracy principles. I really respect on what he does, being brave is not so easy when the spots shows to you. Especially trying new things like creating a unique culture by focusing on just a thing to deliver best customer experience in the world. I hope to read something new from Tony as soon as possible!
Miêu Tặc
Oct 26, 2014 Miêu Tặc rated it it was amazing  ·  review of another edition
Shelves: development
This is the last book in MMT4 learning journal.

The first part is quite interesting and fun while the second one is thrilling. I find the third part was not written so good because there are so many concepts to digest about company culture and core values.

There are also three frameworks of happiness, and I prefer the third one Three Types of Happiness: Pleasure, Passion, and Higher Purpose. The higher-purpose type of happiness is about being part of something bigger than yourself that has meaning
Sambasivam Mani
Dec 10, 2014 Sambasivam Mani rated it really liked it  ·  review of another edition
Learned how small business owners should lead their employees and grow business. Also understood why culture plays a major role in business development. I really like the work around followed in Zappos (the face game) and understood PEC (Personal Emotional Connection), PLUR (Peace, Love, Unity and Respect). It's good to know that Zappos employees didn't use predefined script and there is no time frame for them to work on customer issues. That's true when I had a chat with one of their employees. ...more
Andreas Ernst
Dec 31, 2013 Andreas Ernst rated it it was amazing  ·  review of another edition
I really enjoyed reading this book. It is an easy and quick read and tells the fascinating story of Zappos from its founding days until it was acquired by Amazon for $1.2B in stock. The book in particular drills into what makes Zappos so special. Delivering Happiness: A big part of that at Zappos is delivering outstanding customer services and a creating and maintaining an outstanding company culture where employees and other stakeholders thrive. A great read for anyone who is interested and fas ...more
Beth Duboe
I downloaded the audiobook version of Tony Hsieh's novel at the recommendation of a stranger on Instagram. I had only really heard on Zappos in passing, and knew of it only in the context of online shopping. However, because I am beginning my own small business, I thought that this would be a good read. There were definitely some pieces of advice from Hsieh that I appreciated like recognizing the importance of friendships in congruence to your business life, and about treating your customers in ...more
Behara Satya
Sep 22, 2015 Behara Satya rated it it was amazing  ·  review of another edition
The book illustrates so many of Zappos’ core values: it’s open and honest, passionate and humble,filled with great stories, insights and tips we can put to use in the business and in our life.Highlights how important it is to develop a positive workplace environment and good working relationships with employees.With talent, trained to execute the core values and focused on the mission creates an impressive workforce.Creating a happy atmosphere at work is going to make employees work harder and g ...more
Emi Markovska
Oct 28, 2014 Emi Markovska rated it really liked it  ·  review of another edition
The way he began presenting his story was not highly convincing though (for me). We repeatedly hear the success stories built upon a lot of trial-and-error, risk taking and being lucky. While these are important factors leading to large-scale success, the truth is that there is a great portion of companies that on the same way fail (because of being not so lucky? :) ).

As he moved from profits to profits and passion, he got my full attention :) What I loved the most is their main drive - "wow"-in
Jean Poulos
This is a memoir by Tony Hsieh about how a company was molded through the founder’s philosophy and made into a successful company.

As Hsieh goes back through his childhood he provides funny and entertaining experiences that provide perspective on how he developed his unique business philosophy.
The book will provide entrepreneurs some useful information on developing a business and can act as a case study of a successful business. He shows how he built a tight-knit family like atmosphere that crea
Lê Minh
Aug 11, 2015 Lê Minh rated it really liked it  ·  review of another edition
Shelves: tủ-sách-2015
Cuốn sách như là một cuốn hồi kí của tác giả về con đường kinh doanh. Người đọc có thể cảm nhận sách trên nhiều khía cạnh trong kinh doanh cũng như đời sông. Mình đang cảm nhận cuốn sách như một quá trình phát triển hạnh phúc của tác giả thông qua con đường đam mê kinh doanh. Trên con đường đó, tác giả đã bắt đầu nhận ra nhiều điều mà quan trọng hơn cả là mục tiêu và hạnh phúc thực sự của ông.

1. Từ khi là một đứa trẻ tác giả đã có đam mê trong việc kinh doanh nhằm mục đích lợi nhuận đơn thuần (c
Thoa Nguyen
May 03, 2012 Thoa Nguyen rated it it was amazing  ·  review of another edition
Delivering Happiness is an amazing book. Through Tony's real stories, we can see that he is a great man with the ambition of making the world happier. Tony has talked about the development progress, the interesting culture of Zappos which, I believe, will be useful for most of businessmen. Let's apply the formula Profit + Passion + Purpose to be more successful!
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Symbid Book Club: What can we learn from the Zappos story? 1 3 Sep 30, 2015 08:58AM  
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In 1999, at the age of twenty-four, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he cofounded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. He helped Zappos grow from almost nothing to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine’s annual “Best Places to Work For” list ...more
More about Tony Hsieh...

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“Money alone isn't enough to bring happiness . . . happiness [is] when you're actually truly ok with losing everything you have.” 33 likes
“Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).” 24 likes
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