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How Zappos Shoes In Success
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How Zappos Shoes In Success

3.76  ·  Rating Details ·  49 Ratings  ·  2 Reviews

How did Zappos grow 20 percent in the midst of the worst recession in decades? It used super service to build a huge and loyal customer base. It brought in some fresh air—and fresh ideas. And it got social. Here's how you can follow in Zappos' footsteps.

Whenever he meets someone, Tony Hsieh asks whether the person has ever shopped at Zappos.com, the online shoe store he he

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Kindle Edition
Published (first published 2009)
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Stacy
Short little E-book about the Zappos culture. Their focus on customer service begins with their empowering and rewarding employees. They even have a nap room!
Anne
Apr 15, 2012 Anne rated it liked it
Shelves: kindle-book, business
Interesting information about a company I didn't know existed. I like some of the philosophies that it was built on. Go Zappos.
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