How Zappos Shoes In Success
How did Zappos grow 20 percent in the midst of the worst recession in decades? It used super service to build a huge and loyal customer base. It brought in some fresh air—and fresh ideas. And it got social. Here's how you can follow in Zappos' footsteps.
Whenever he meets someone, Tony Hsieh asks whether the person has ever shopped at Zappos.com, the online shoe store he he...more
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