The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
by Gerald J. Langley, Thomas W. Nolan, Lloyd P. Provost, Clifford L. Norman, Ronald D. Moen, Kevin M. Nolan
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and pu...more
ebook, 512 pages
Published June 3rd 2009 by Jossey-Bass
(first published November 13th 1996)
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